Customer Success Manager

About CarrierCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.About This RoleOpportunity to take an elevated position to manage enterprise customer relationships. Take a leadership role to deliver value streams using AI & IOT usecases. Deliver outcome based services like reduction of energy and maintenance spend, improve comfort and drive digital adoption towards facility maintenance.Job DescriptionOwn Customer Success & Satisfaction for identified accountsResponsible for delivering customer success KPIs and program outcomesIncrease adaptation & usage of IOT Platform (Abound PI) & associated digital tools atcustomer’s placeResponsible for delivering planned revenue & upsell in the identified accountsResponsible to conduct weekly/biweekly status update meeting with customersResponsible to conduct Quarterly Business Review and drive the actions of QBR to closureTake up status reporting and generate the program level status for executive reviewsResponsible to successful execution and closure to Pilot ProgramsCreate overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organizationIdentify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to timeConduct Pilot ProgramsSupport Sales Activities as and when requiredRequired QualificationsBachelor’s degree5+ years of experience in Customer Engagement & Success3+ years of Connected Buildings domain experience and IOT enabled digital productsAble to travel at least 30% of the time (domestic)Preferred QualificationsGraduate DegreeExperience working with various Building Automation SystemsOperational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc.Proven ability to manage cross-functional teams without formal authority through influence and relationshipsSelf-driven and willing to learn and talk technology (data science, AI, IoT and analytics)Ability to understand multi-faceted problems and work out a solution work with the larger delivery teamInterpersonal skills for managing in a team frameworkProject management skillsStrong Analytics SkillsSuperior presentation, written, and verbal communication skillsLeadership skills to manage across functional teamsPay RangeThe annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other CompensationThis position is entitled to short-term cash incentives, subject to plan requirements.BenefitsEmployees are eligible for benefits, including:Health Care Benefits: Medical, Dental, Vision; Wellness incentivesRetirement BenefitsTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacationDisability: Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending AccountTuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.Carrier EEO Statement and Accommodations ProcessCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws.Application DeadlineApplications will be accepted for at least 3  days from Job Posting Date: 20 July 2026Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice.Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.SummaryLocation: CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USAType: Full time