Director, Loyalty & Promotions Consulting (North America)

Shape the future of loyalty and promotions consulting for global brands at EPAM!

EPAM Systems is looking for a visionary Director, Loyalty & Promotions Consulting to join Empathy Lab — a fast-growing agency designed for the modern Chief Marketing Officer and backed by our global digital services organization. You'll work at the intersection of loyalty programs, promotion strategies, membership experiences and subscription models to deliver transformative growth for our clients.

In partnership with the Global Practice Lead, you will expand Empathy Lab’s presence in North America. You'll drive business growth, deliver thought leadership and forge strong collaborations with internal teams and external platform partners.

Req.#895577137

Responsibilities

• Advise clients on loyalty programs, offer strategies, membership experiences and subscription models

• Consult across end-to-end programs, strategic options, concepts, economics and go-to-market strategies

• Collaborate with cross-functional data, experience design, digital product and delivery teams to execute integrated projects

• Empower account managers and sales teams with the materials and strategies needed to align solutions with evolving client needs

• Pursue new business opportunities and leverage internal networks to drive practice growth

• Evaluate Request for Proposals (RFPs), create proposals and establish relationships with senior executives to close deals

• Author research, white papers and articles to establish thought leadership in loyalty and promotions

• Represent EPAM as a loyalty expert at industry events, conferences and forums

• Cultivate partnerships with external platforms to enhance the impact of practice-related initiatives

• Partner with the Global Lead for Generative Loyalty to refine offerings and advance go-to-market strategies

Requirements

• Expertise in two or more domains such as loyalty, membership, pricing, promotions or subscription business models

• Industry background in Consumer Goods, Retail or Travel & Hospitality

• Minimum of 15 years of relevant experience in a recognized consultancy or agency with diverse client projects

• Problem-solving abilities and a creative approach to business challenges

• Clear communication with the ability to articulate complex ideas in written and verbal formats

• History of engagement with senior executives, alignment with their priorities and effective management of expectations

• Business acumen with the capability to discuss the outcomes of loyalty and promotion initiatives

• Track record of successful management of client engagements across multiple consulting and delivery phases

• Flexibility for regular travel — approximately one week per month

We offer

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.