Representative, Absence Leave Manager

Location Designation: Fully Remote

Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

The Absence Leave Manager will conduct investigations, determine eligibility for our customers and provide ongoing Absence administration. This role is responsible for collaborating with customers and clients to ensure timely, accurate Absence administration and payments, if applicable. Upon approval of an Absence, the Absence Leave Manager will provide ongoing Absence management services, assist with return-to-work needs, and communicate decisions and status updates with customers and clients. This is a fast-paced role where service excellence and attention to detail are critical. The Absence Leave Manager plays a critical role in executing the New York Life Group Benefit Solutions (GBS) promise to our customers and has a direct impact on our customers in the moments that matter. The ability to make and effectively communicate decisions within tight timeframes, while integrating knowledge of medical conditions, client contracts, compliance, and acting as a steward to deliver in line with our value story are critical for success.

What You'll Do:

• Responsible for managing a case load of Absence cases including Paid Family Medical Leave (PFML), Family Medical Leave Act (FMLA), Company Paid Leave (CPL), and Americans with Disability Act of 1990 (ADA) and providing service excellence to GBS customers.
• Make determinations regarding a customer's eligibility within compliance timeframes.
• Manage an assigned desk load of leaves through capturing medical information, managing certifications, applying appropriate provisions, following legal guidelines, and leveraging expert resources.
• Manage all requests within appropriate service and quality metrics and client performance guarantees as defined.
• Support ongoing leave management including extensions and reviewing of additional information as needed to support updated claim decisions.
• Effectively communicate with claimants, employers, and various medical professionals to gather information regarding the application for, and ongoing management of open leaves.
• Initiate customer out reaches to gather information and respond to all telephonic and email inquiries within customer service protocols and adhere to standard timeframes
  for processing mail, tasks, and outliers.
• Execute all customerperformance guarantees as defined.
• Proactively work directly with clients and Vocational Rehabilitation Counselors when appropriate to facilitate return to work full-time or modified duty.
• Execution of New York Life and Corporate Compliance, Policies and Procedures and best practices.
• Ongoing development via training associated with role and business unit objectives.

What You'll Bring:

• HS Diploma or GED required. Bachelor's degree strongly preferred.
• 1 year minimum of professional experience strongly preferred.
• Proficiency with MS Office applications is required (Word, Outlook, Excel.)
• Strong critical, analytical, and investigative skills; ability to gather information, analyze facts, and draw conclusions.
• Ability to work with a sense of urgency and be a self-starter with a customer-focus mindset.
• Effective interpersonal, written, and verbal communication skills.
• Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously.
• Excellent planning, time management and organizational skills. Ability to manage multiple and changing priorities.
• Strong negotiation skills.
• Ability to build and maintain effective relationships.
• Experience administering FMLA and/or State Leaves is preferred.
• Knowledge of legal liability, insurance coverage and medical terminology is preferred.
• Proven track record of successfully driving results in a complex matrix environment preferred.

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Pay Transparency

Salary range: $37,000-$52,000


Overtime eligible: Nonexempt


Discretionary bonus eligible: Yes


Sales bonus eligible: No


Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of

Job Requisition ID: 94188


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About NY Life Insurance Company

Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

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