Customer Service Representative

Customer Service Representative

The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business.

Essential functions/responsibilities include:

• Data entry and accuracy being measured for orders into Oracle
• Scheduling/delivery coordinating for multiple plant sites
• Product knowledge, answering questions for customer support
• Responsible for claims & account reconciliation and transactions
• Responsible for timely communication back to appropriate function
• Accepting inbound calls to assist with basic customer needs
• Liaison for manufacturing and customer
• Learning designated commercial/industrial product line
• Quoting to assist Outside Sales

Qualifications

Qualifications/Skills:

• Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
• Must have ability to multi-task, with high level of organization skills
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
• Ability to make proactive decisions based on customer needs
• Proficient in the use of Microsoft Outlook, Word, Excel
• Project management and negotiation skills
• Strong oral and written communication skills are required
• Ability to read building drawings

Education/Additional Information:

• Minimum 2-year post-secondary education required; Bachelor's degree is preferred
• 2+ years of construction products sales experience plus, but not required
• Bilingual is a plus but not required
• Previous roofing experience is a plus

Additional Information

The base salary range for this full-time position is $20-$25/hour + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

(Full-time is defined as regularly working 30+ hours per week.)

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Cornerstone Building Brands