Quality Improvement Manager

Ready to lead where quality meets action? ETC is looking for a hands-on Quality Improvement Manager to drive data-backed improvements, tackle product and process challenges, and lead an inspector-heavy team to success. In this role, you’ll guide cross-functional teams, dig into quality trends, and turn insights into measurable results—while keeping our ISO systems strong and our operations running smoothly. Just as important, you’ll be a people-first leader—coaching, developing, and empowering a team of inspectors and quality professionals. You’ll set clear expectations, build accountability, support career growth, and foster a collaborative, high-performance culture where your team can thrive. You’ll partner across departments and with suppliers to solve problems at the root, reduce defects, and elevate performance across the board—all while building a strong, engaged team that takes pride in delivering quality at every step. If you’re equal parts strategist, problem-solver, and team builder, this is your chance to make a visible impact. Representative Responsibilities: • Lead cross-functional, data-driven quality improvement teams to solve systemic product and process issues using structured problem-solving methods, with clear targets, owners, and sustainability plans. • Ensure that each team reviews the data and identifies trends and issues to be fixed • Ensure that action items are assigned and followed up is completed • Ensure that meeting minutes are taken and properly distributed • Monthly review of quality reports with team • Manage quality measures • SAP service notifications and quality notifications • Top 5 quality issues per product line • Manufacturing scrap • NCMRs • On-time shipments • Reports on global product performance in the field and production • Provide on time delivery and PPM reporting for vendors • Provides analysis and insight to highlight areas of concern • Other data as appropriate • Manage corrective actions with suppliers • Coordinate product holds • Manage first piece inspection and in-process audit involvement by QA personnel • Manage pilot run reviews • Leads cross-functional, data-driven continuous improvement teams using structured problem-solving methods (e.g., PDCA, root cause analysis) with clear targets, owners, and sustainment plans. • Assist Purchasing in the selection of new vendors and the regular review of current vendors performance • Work with vendors to achieve and maintain ‘direct to stock’ status • Works closely with R&D, Manufacturing Engineering, Tech Services, Purchasing, and Manufacturing to embed continuous improvement and prevention principles early in design, sourcing, and production processes • Other duties as assigned. • Special projects and requests are completed in a timely and positive fashion. ISO Responsibilities: • Ensures all necessary functions have defined policies and procedures • Oversees the ISO 9001 quality system • SAP Quality Notifications • Corrective Action System • Calibration system • Assists in solving quality alerts and corrective actions in a timely manner • Oversee our internal audits • Manages the inspection teams according to QSP 10.1 Receiving/ In-Process/Final Inspection and Testing • Identifies required inspections • Assigns responsibility for inspection • Manage ESD maintenance activities according to QSWI 15.1.4 ESD Maintenance Work Instruction • Manages ETC’s nonconforming material system according to QSP 13.1 Nonconforming Product Review and Disposition • Coordinate MRBs • Manages final inspection according to QSP 10.1 Receiving/In-Process/Final Inspection and Testing • Develops and improves final inspection processes • Identifies required final inspection • Assigns responsibility for product audits Supervisory Responsibilities: • Manage the Quality department employees • Directly supervises the QA team leader, QA inspectors, the Quality System Coordinator, and Quality Specialist • Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities • Develop and maintain positive communication between department and other departments • Performs the hiring, orientation, training, performance management, career development, and overall employee development of department personnel • Formulates, implements and reviews ISO procedures related to the department • Instructs employees about procedures and work instructions • Informs employees as to company/departmental plans and progress • Maintains reporting on all department activities • Continue to monitor efficiency in the department and make improvements where appropriate Minimum Qualifications: • Bachelor’s degree in Business Administration or Technical Area, or 8 years of comparable experience • 3-5 years previous supervisory experience • 5-10 years of continuous improvement, QA and QC experience • Familiarity with employment law • Excellent communication and organization skills • Computer skills • Continuous improvement, Quality assurance and control knowledge • Gauging and measurement-Metrology Employment Type: Full Time Years Experience: 3 - 5 years Bonus/Commission: No