Lead & Dialer Operations Manager

Job Description

Job Description

Lead & Dialer Operations Manager | Health Insurance Sales Floor | $80,000 to $110,000 | Boca Raton, FL

Are you an experienced Lead & Dialer Operations Manager who knows Ringba, Vici, TLD, and Health Sherpa inside and out and is ready to own the operations of a high-volume ACA health insurance sales floor? Worxweb Solutions is recruiting a Lead & Dialer Operations Manager on behalf of a health insurance sales organization in Boca Raton, FL. This is an in-office leadership role with a $1,500 weekly base, performance bonuses averaging an additional $500 per week, and full operational ownership of the platform stack and QA function.

Position: Lead & Dialer Operations Manager - ACA Health Insurance

Location: Boca Raton, FL (onsite)

Hours: Monday to Friday, 9:00 AM to 6:00 PM

Job Type: 1099

Pay: $1,500 per week base + performance bonuses | Estimated $80,000 to $110,000 annually

About Our Client

Our client is a growing ACA health insurance sales organization running a high-volume telemarketing operation. They are looking for a hands-on operations manager who can own the tech stack, Ringba, Vici, TLD, and Health Sherpa, manage QA, and keep the floor running at peak efficiency. This is not a supervisory title with limited authority. You will have real ownership of the systems and processes that drive the floor.

Key Responsibilities

• Manage and optimize the Ringba call routing and tracking platform to maximize lead flow efficiency.
• Administer and oversee Vici dialer operations including agent queues, campaign management, and call volume.
• Monitor and manage TLD dialer operations and ensure agents are working the system effectively.
• Oversee Health Sherpa quoting and enrollment workflows and ensure accurate usage across the floor.
• Own the QA function: review calls, score interactions, identify coaching opportunities, and drive compliance.
• Identify platform inefficiencies and implement solutions to improve conversion and productivity.
• Collaborate with sales leadership on floor performance, agent accountability, and operational improvements.
• Maintain compliance with CMS and carrier standards across all telemarketing activity.

Requirements

• Active health insurance license required.
• Licensed in a minimum of 5 states required. Priority states include FL, AZ, AL, KS, IA, MI, IN, LA, OK, NC, SC, MS, MO, OH, TN, TX, UT, and WY.
• Strong working knowledge of Ringba required.
• Strong working knowledge of Vici dialer required.
• Strong working knowledge of TLD dialer required.
• Strong working knowledge of Health Sherpa required.
• QA management experience required.
• Prior experience managing a health insurance telemarketing floor or call center operations strongly preferred.
• Detail-oriented, organized, and comfortable owning technical systems and processes.
• Must be able to work in-office in Boca Raton, FL Monday through Friday.

Compensation

Base pay: $1,500 per week

Performance bonuses: Variable bonuses averaging approximately $500 per week based on floor performance and operational metrics.

Estimated annual earnings:

Base only: approximately $78,000 per year

Base plus average bonuses: approximately $104,000 per year

Strong performance: approximately $110,000 or more per year

Actual earnings depend on bonus achievement and floor production results.

Why This Role

Full operational ownership of a multi-platform tech stack, Ringba, Vici, TLD, and Health Sherpa, with real authority to manage and improve each system. $1,500 weekly base provides stable, predictable income. Performance bonuses tied to floor results mean your compensation grows as the floor performs. QA ownership gives you direct influence over agent quality, compliance, and coaching outcomes. In-office leadership role with direct access to ownership and sales management. Growing organization with the opportunity to build and scale the operation over time.

How to Apply

Submit your resume through Indeed to be considered. Qualified candidates will be contacted for a quick SMS pre-screen, so please ensure your contact details are current. Be prepared to confirm your platform experience across Ringba, Vici, TLD, and Health Sherpa, as well as your license status and QA background during the screening process. All applications are handled confidentially.