Mailroom Scanning Supervisor

Processing Assistant V

Johnston County is an Equal Opportunity Employer.

*This position is being re-advertised and will remain open until filled. Candidates who have previously submitted an application are still being considered and need not to reapply.*

The primary purpose of the Johnston County Department of Social Services is to seek positive transformative wellbeing for children, families and adults. Johnston County Department of Social Services is responsible for administering many federal/state programs such as Children Protective Services, Foster Care, Foster Home Licensing, LINKS and Adoption, Services for Adults, Aged and Disabled individuals, Adult Protective Services, determining eligibility for Public Assistance (TANF, Medicaid, Food Assistance, LIEAP, Crisis Intervention and supportive services.

Johnston County Department of Social Services has an immediate opening for a Processing Assistant V. The working title for this position is a Mailroom Scanning Supervisor. The Mailroom Scanning Supervisor is a new position to the agency, due to the agency's restructuring growth. This department provides a variety of office support and technical assistance to accomplish mail flow and document scanning throughout the agency. This department receives, prepares & scans mail and documents into the electronic data management system. The department interacts with internal and external customers in regards to supply requests & orders, delivery of mail, and questions regarding items scanned.

The Supervisor will be responsible for ensuring that the assigned duties are performed by lower level Processing Assistants, while ensuring that timeliness and documentation requirements are maintained as mandated by Federal, State and County laws and guidelines. Under general supervision, this positon, plans, organizes and leads work of staff assigned to the agency's combined mailroom and document scanning unit. This positon will also be responsible for the onboarding and management of new staff assigned to this unit, perform a wide variety of complex and specialized tasks related to improving the overall functioning of the agency. This position is responsible for sorting, picking up and delivering agency mail and United States mail and other materials. This position will train organize, monitor, assign the work of staff who are assigned to the agency's mailroom, and ensure that the mailroom equipment operates and maintains mail processing. This position will also be responsible for coordinating the scanning process of agency documents into the case management system and other duties as assigned.

Knowledge of office or work unit procedures, methods and practices. Knowledge of and ability to use correct grammar, vocabulary, spelling, proofreading and office terminology to compose and/or proofread correspondence, reports and materials. Knowledge of accounting procedures, applicable mathematics and their application in the work environment. Skill in communicating effectively both orally and in writing. Ability to record, compile, summarize and analyze data. Ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules or regulations. Ability to analyze work situations and interpret program content in making decisions and explaining policies, regulations and programs. Ability to exercise judgment, discretion and negotiation skills in problem situations. Ability to learn, interpret and explain policies, regulations and programs. Ability to independently respond to inquiries and coordinate a variety of resources in acquiring and disseminating information. May require ability to train and manage a group of employees.

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least three years of office assistant/secretarial experience. Or Completion of a two-year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training and experience.

Johnston County provides a comprehensive, affordable insurance and benefits program. Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost! Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit *This description applies to benefits eligible positions.