Service Technician

Service Technician

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Service Technician to join our fire business unit.

Primary Responsibilities:

• Service, troubleshoot & program burglar alarms, fire alarms, closed circuit television, & access control systems.
• Ensure equipment is functional and operational
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair
• Replace system components as assigned; panels, audible/visual alarms, etc.
• Provide technical support to customers including, remote phone diagnosis, and troubleshooting of signal issues related to formats and receivers
• Interact professionally with customers
• Coordinate with Manager and dispatcher for the purpose of completing service and work orders efficiently
• Inform dispatcher and or manager the status of service to take appropriate action
• Perform test and inspect fire alarm systems
• Maintains assigned vehicle, tools, and equipment.

Basic Qualifications:

• HS Diploma or GED
• 2+ years of Burglar Alarm Service Experience
• 2+ years of CCTV/ IP-CCTV Service Experience
• 2+ years of Access Control Service Experience
• The ability to carry and climb step/extension ladders where needed and lift objects up to 50 pounds when needed
• Valid Driver Licenses required
• Must be able to demonstrate basic computer/tablet skills
• Same day travel required, technician will be working Richmond/Virginia Beach markets mainly

Preferred Qualifications:

• NICET Certification
• Manufacturer certifications preferred (ex. Siemens, Notifier, Honeywell, Bosch)

The hourly pay range for this position is $25.00$40.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at View email address on click.appcast.io. Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.