Cx Specialist I

Job Description

Job Description

Nex-Tech is seeking an outgoing, customer-focused individual to join our Customer Experience team! As a Cx Specialist, you’ll help customers discover and connect with the Nex-Tech products and services that make their lives easier. In this role, you’ll assist with sales and promotions, prepare customer contracts, process payments, and provide solutions for billing or account questions; all while building relationships that strengthen our communities. This position offers a dynamic, people-centered environment and the opportunity to work in various Nex-Tech offices across our service area.

• Sell and promote Nex-Tech products and services to meet customer needs

• Prepare contracts and process customer payments

• Assist customers with billing questions, account adjustments, and service inquiries

• Build and maintain strong customer relationships

• Occasional weekly travel may be required to support other Nex-Tech office locations.

• This position is 3 days in Stockton and 2 days in Plainville.

• Excellent customer service and communication skills

• Proficiency with computers and basic office software (Word, Excel, databases)

• Ability to listen, identify customer needs, and recommend solutions

• Outgoing personality and strong problem-solving skills

• Community-minded approach and willingness to collaborate with others

• High school diploma or equivalent (required). One year of customer service, telephone sales, or related experience (preferred). Bilingual (English/Spanish) a plus.

We Offer

• Enjoy a 4% flat contribution to your 401(k), regardless of participation
• 401(k) also includes company match up to 6%
• Paid vacation and sick leave, with carry over
• Full coverage health, vision, and dental insurance, with an option for up to $6,000 in health savings contributions.
• Free Nex-Tech internet & discounted services
• Performance based annual merit increase and profit sharing bonus
• Paid maternity leave
• Encouragement and tools for personal growth & more

We’re proud to be a forward-thinking company that supports its employees both professionally and personally. If you’re ready to be part of a team that values service, connection, and community...apply today!

Nex-Tech is an equal opportunity provider and employer.