AM Server

Job Description

Job Description

ABOUT OUR ROLE

As an AM Server, you will take food and beverage orders from guests, serve items, maintain guest satisfaction, take payments and respond to complaints and/or concerns of guests.

ABOUT OUR VALUES

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

ESSENTIAL

FUNCTIONS

• Maintain thorough knowledge of the menu, ingredients, non-alcoholic beverage offerings, correct glassware, and garnishes.
• Greet, welcome, and acknowledge all guests in accordance with company standards.
• Set tables according to service standards and maintain cleanliness of work areas, china, glassware, and equipment throughout the shift.
• Serve food and non-alcoholic beverages to guests, answer menu and beverage questions, and process orders in the POS system promptly.
• Communicate special requests, allergies, and dietary needs to the kitchen accurately.
• Check in with guests during service to ensure satisfaction; anticipate and address service needs.
• Accurately present checks, process payments, and thank guests with genuine appreciation.
• Maintain knowledge and proper use of equipment, including cleaning procedures; operate equipment only as intended.
• Communicate with the kitchen on menu questions, product availability, wait times, and order changes.
• Assist team members by running food, bussing tables, and restocking when possible.
• Complete closing duties, including restocking items and securing service areas.
• Maintain a clean, professional uniform and appearance at all times.
• Support the team by developing positive relationships and working toward common goals.
• Adhere to quality, safety, and service standards at all times.
• Perform other reasonable duties as assigned by supervisors.

QUALIFICATIONS

Required

• Ability to work quickly and efficiently in a fast-paced environment while maintaining attentive, friendly, and high-quality guest service.
• Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
• Excellent communication skills in English (verbal, non-verbal, and written).
• Ability to perform basic arithmetic and handle POS transactions accurately.
• Professional demeanor with a positive attitude and strong work ethic.
• Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
• Ability to maintain confidentiality of guest and company information.

Preferred

• Previous experience as a restaurant or banquet server in a high-volume setting.
• Strong teamwork skills and ability to work with minimal supervision.
• Well-organized and able to multitask while staying focused.

PHYSICAL

REQUIREMENTS

• Stand, walk, and move quickly for extended periods (up to 8–10 hours per shift).
• Lift, carry, and transport up to 30 lbs. (trays, bus tubs, beverage cases).
• Frequent bending, stooping, reaching, and carrying service items.
• Manual dexterity to handle glassware, flatware, and POS equipment.
• Ability to work in a fast-paced environment while maintaining attention to detail.

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Eligible

-

-

Dental (with company contribution)

Eligible

-

-

Vision (with company contribution)

Eligible

-

-

Paid Time Off

Eligible

-

-

401(k) (with company match)

Eligible

Eligible

-

Sick Time

Eligible

Eligible

-

Employee Dining Discounts

Eligible

Eligible

Eligible

Employee Marketplace Discounts

Eligible

Eligible

Eligible

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

PAY RATE

$3.13 plus tips

JOB STATUS

Seasonal PT

FLSA

Non-Exempt

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.