Director of Service Operations - Power Systems

Position: Director of Aftermarket Ops - Power Systems Location: Houston, TX Summary The Director of Aftermarket Operations is responsible for leading and optimizing the full-service business across a designated region. This role drives financial performance, operational excellence, and long-term growth by aligning regional execution with global service strategies. The position plays a critical leadership role in delivering revenue targets, improving profitability, enhancing customer satisfaction, and building a high-performing service organization. Job Duties Direct and oversee all service-related activities across the assigned region, ensuring alignment with global service objectives Define and execute regional service strategies to achieve sustainable revenue growth and margin expansion Lead organizational development initiatives to build a strong, performance-driven service culture Champion change management and continuous improvement programs across operations Operational Management Own full accountability for service delivery execution, including operational performance and cash flow outcomes Drive efficiency in order management, field services, training, and supply chain operationsEstablish and optimize workflows and systems to improve service quality and cost-effectiveness Ensure consistent implementation of integrated business systems (ERP, CRM, and related digital platforms) Achieve service revenue, profitability, and contribution margin targets across parts, contracts, and field services Support and implement go-to-market strategies to expand service offerings and customer reach Monitor key financial and operational metrics, including revenue, cost of goods sold (COGS), and utilization rates Strengthen relationships with customers, distributors, and external partners to enhance service delivery Work cross-functionally with finance, operations, technical teams, IT, and business development groups Lead initiatives to improve customer satisfaction and retention across the region Growth & Integration Participate in mergers and acquisitions related to service operations, including integration planning and execution Identify opportunities for market expansion and service portfolio enhancement Health, Safety & Compliance Develop and promote environmental, health, and safety (EHS) programs to ensure a safe and compliant work environment Reinforce a culture of accountability and continuous improvement in safety practices Job Requirements Education & Credentials Bachelor’s degree in Engineering or a related technical discipline required Advanced business degree (e.g., MBA) preferred Experience Minimum of 10 years of relevant industry experience within service operations or related fields Proven experience managing large-scale, multi-functional operations Demonstrated leadership experience with responsibility for regional or global teams Background in change management and operational process improvement initiatives Experience working in international or multicultural business environments Technical & Professional Skills Strong understanding of service business models, including parts, service contracts, and field operations Familiarity with modern service technologies and digital tools Ability to manage complex operational systems and drive process optimization Strategic mindset combined with a hands‑on execution approach #J-18808-Ljbffr Teal Energi