Store Manager

Store ManagerEstablished in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.DescriptionThe Store Manager is responsible for all staffing, sales, and operations in a Scooter's Coffee location. This role builds and leads a friendly, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Store Manager exemplifies Scooter's Coffee core values.Essential Duties & ResponsibilitiesEnsure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter's "Amazing" customer service experienceMaintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipmentInterview, hire, train, and develop staff to demonstrate all company standards in customer experience and operationsProvide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performanceMaintain accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisionsDetermine daily and weekly staffing requirements based on business need and create work schedules accordinglyImplement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operationContribute to store profitability by seeking opportunities to increase sales and by managing expensesMaintain company standards in personal and store sales/performance metricsEncourage and ensure full team participation in both setting store goals and developing action plans to accomplish goalsEnsure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent mannerMaintain daily, weekly, and quarterly financial reportsMaintain final accountability for store operationsQualificationsAbility to work in Omaha, NE for the first 4 weeks of employmentAbility to effectively teach and lead othersExcellent communication and interpersonal skillsPassion for working with peopleEnergetic, fast-paced, flexible work styleAbility to work cooperatively in a team environmentStrong problem-solving, multi-tasking, and administrativeAbility to anticipate and respond to customer needs2+ years of supervisory experience in a restaurant or retail environmentThe functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.