Service Advisor

divh2Job Opportunity At Anderson Automotive Group/h2pAt Anderson Automotive Group, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we dont want your personal life to take a hit because of it. Daily life at Anderson Automotive Group is the best in the business and were sure youll see why! When you come to work for us, you can look forward to these added benefits and employee perks!/ppstrongBenefits:/strong/pulliMedical/Dental/Vision/liliShort/Long-term Disability/liliLife Insurance/liliFSA Account/lili401k with Co Match/liliSaturday lunches/liliOnsite cafe/li/ulpstrongResponsibilities:/strong/pulliOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service/liliTake ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer/liliProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled/liliEnsure the daily inventory of technicians time is consistently sold to service customers/liliDistribute work between technicians efficiently/liliAnswer technical questions about vehicle problems, warranties, services, and repairs/liliMaintain Customer Success Index at or above company standards/liliAssist in diagnosing vehicle problems; order parts and tools as necessary/liliOversee administration of warranty claims as well as training and supervising of service department/liliReinforces company policies and adheres to company standards/liliEncourages compliance with applicable laws and regulations/liliMaintain good working relationship with factory(s) and foster positive employee relations/li/ulpstrongQualifications:/strong/pulliOrganized and friendly personality/liliDemonstrated ability to manage others/liliTime management skills/liliFantastic communication skills with your customers/liliProfessional, well-groomed personal appearance/liliConsistent record of service and sales success/liliStrong record of positive customer satisfaction results/liliTeam oriented and self-motivated/liliAble to work with little supervision/liliClean driving record and valid drivers license/li/ulpWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./p/div