Customer Service Agent

Customer Service Representative

Seastreak provides fast passenger ferry services in the New York metropolitan area. We proudly offer high-speed catamaran services to points in Manhattan, central New Jersey, Nantucket, Martha's Vineyard, and more with a fleet of robust vessels.

In addition to commuter services to and from Manhattan and New Jersey, we offer an array of special events, sightseeing cruises and tours, daytrips, and getaways year-round.

Job Summary: Seastreak is now hiring customer service representatives to work in our offices in New Jersey and on the docks in NYC. Representatives assigned to working the docks in NYC take the ferry up to NYC at the beginning of the shift and back at the end of the shift.

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.

Primary Responsibilities:

• Answering phones
• Selling tickets and making reservations by phone and in person, using an online booking system
• Scanning tickets as passengers board
• Responding to customer questions and inquiries
• Organizing passenger lines

Skills and Qualifications:

• High School diploma
• Experience in customer service (preferred)
• Must be able to obtain a TWIC (Transportation Worker Identification Credential) after being hired. Certain felonies may exclude you from obtaining one
• Excellent communication skills
• Ability to learn and successfully navigate an online reservation system
• Can provide the highest level of customer service and professionalism to all passengers
• Willingness to familiarize oneself with Seastreak's current offerings and schedules to best assist customers

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance