Front Desk Member Experience Team Member

Job Description

Job Description

The Yard Gym Woburn is a group training strength and conditioning gym built around high-quality coaching and an exceptional member experience in an immaculate facility.

The Front Desk Member Experience Team Member role is ideal for someone who is personable, organized, and genuinely enjoys hospitality. You will serve as a trusted resource for our members while supporting front desk operations, membership sales, facility standards, and the overall energy of the gym. You will also play an important role in sharing our gym experience to the local community through our social media.

Member Experience & Front Desk Operations

• Welcome members and guests with energy, professionalism, and genuine hospitality

• Check members in and assist with account-related needs using Mindbody

• Answer questions about memberships, classes, gym policies, services, and upcoming events

• Address member concerns thoughtfully and work to resolve issues promptly and professionally

• Help create an inclusive, positive, and community-focused environment for every member

• Maintain an organized, professional, and welcoming front desk area

• Assist members with retail sales

Membership Conversions

• Introduce prospective members to The Yard Gym experience and explain available membership options

• Provide engaging and informative gym tours

• Follow up with prospective members through approved communication channels

• Assist with membership enrollments, account updates, payments etc

Class & Facility Support

• Collaborate with coaches and other team members

• Willing to Assist with equipment organization, facility resets, and general cleaning to maintain a presentation-ready gym

Marketing & Community Engagement

• Capture and create appropriate social media content during classes, events etc

• Support local marketing, community outreach, gym events, and member engagement initiatives

• Help promote upcoming programs, events, membership opportunities, and brand partnerships

Administrative Support

• Assist with general administrative responsibilities, including emails, CRM management, phone calls etc

• Maintain accurate member information and front desk records

• Communicate important member updates and operational notes

Team & Culture

• Willing to provide regular availability rather than simply picking up occasional shifts

• Willing to step in wherever needed and contribute beyond core front desk responsibilities to support the team, members, and day-to-day operation of the gym

Preferred Qualifications

• 2+ years of experience in fitness, hospitality, membership sales and/or social media content creation

• Proficiency in Mindbody or similar fitness management software

• Proficiency in GoHighLevel CRM or similar CRM software

• Current CPR/AED certification

Perks

• Competitive hourly pay

• Complimentary gym membership

• Opportunities for career growth as The Yard Gym Woburn grows

• Community Initiatives, Team Events and Brand Activations

Compliance & Disclosures

• My People Fitness LLC is an independently owned and operated Massachusetts limited liability company franchisee of THE YARD GYM.

• Equal Employment Opportunity: My People People Fitness LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religious creed, national origin, sex, gender identity, sexual orientation, age, genetic information, ancestry, disability, pregnancy or a condition related to pregnancy, or military/veteran status, or any other status protected by M.G.L. c. 151B, §4, and the Americans with Disabilities Act, 42 U.S.C.

  §§12101 et seq. If you need a reasonable accommodation to complete this application or participate in the interview process, please contact Jonathan Pozzi, Co-Owner of My People Fitness LLC via View email address on ziprecruiter.com and/or View phone number on ziprecruiter.com .

• This role regularly requires availability during early mornings, evenings, and weekends. If you need a religious or disability-related accommodation to meet this schedule, you may request one, and the Company will consider it in good faith consistent with M.G.L. c. 151B, § 4(1A) (reasonable accommodation of sincerely held religious practice, as amended) and § 4(16) (reasonable accommodation of a qualified handicapped person, as amended). No applicant will be rejected for requesting an accommodation.

• Certification & Acknowledgment

  You certify that the information provided in this application is true and complete to the best of your knowledge. You understand that any material misrepresentation may result in denial of employment or termination if discovered after hire. You understand that, if hired, your employment with My People Fitness LLC will be at-will, meaning either you or My People Fitness LLC may end the employment relationship at any time, with or without cause or notice, and that nothing in this application creates a contract of employment for any specific duration. Submitting this application does not require you to sign any confidentiality, non-solicitation, or non-competition agreement; any such agreement is a separate document and, in the case of a non-competition agreement, is governed by the Massachusetts Non-competition Agreement Act, M.G.L. c. 149, §24L (effective Oct. 1, 2018). You further understand that at-will employment does not waive your statutory rights, including your rights under the Massachusetts Wage Act (M.G.L. c. 149, §148) and the Massachusetts Earned Sick Time Law (M.G.L. c. 149, §148C). You understand that The Yard Gym Woburn may verify information I provide, including my experience, qualifications, certifications, and references.

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Volunteer Experience: You may include any verified work performed on a volunteer basis in your experience history.