IT Systems Technician II

Desktop Support Professional

Microchip Technology Inc. is seeking a Desktop Support professional for an onsite position based in Chandler, AZ. The selected candidate will be responsible for a broad range of Tier-2 desktop support activities, ensuring timely resolution of end-user IT issues. This role involves close collaboration with Tier-1 and Tier-3 IT teams to deliver effective technical support. The position is primarily based at the Chandler facility and will also include providing both remote and onsite desktop support services to the Tempe facility.

Responsibilities include:

• Providing day-to-day technical support for internal desktop hardware and software systems, as well as network, basic server, and storage infrastructure supporting more than 600 users.
• Installing, configuring, and troubleshooting Windows XP, 7, 10, and 11 operating systems, workstations, smartphones, and network equipment within a heterogeneous environment.
• Operating and maintaining the company's internal data communication systems across multiple platforms and protocols, including VoIP technologies.
• Managing user and computer objects within Active Directory.
• Performing Windows imaging for both break-fix scenarios and deployment of new computer equipment.
• Analyzing, installing, modifying, and supporting operating systems, database applications, and utility software.
• Providing support and troubleshooting for basic Unix/Linux requests and issues.
• Assisting the Information Services Support Manager in standardizing organizational processes, procedures, and policies.
• Participating in the development and implementation of IT and infrastructure-related projects as needed.
• Delivering remote technical support for a limited number of remote or home-based users.
• Travel to other Microchip facilities across North America may be required.

Qualifications include:

• Bachelor's degree in Computer Science or an equivalent combination of education and experience preferred.
• Minimum of two years of experience in an IT support environment.
• Excellent customer service, interpersonal, and communication skills required.
• Proven ability to work effectively within a collaborative team environment.
• Strong hands-on experience supporting Windows OS, Active Directory, and Office 365 within a heterogeneous environment.
• Ability to manage and support multiple users and priorities throughout the workday.
• Demonstrated positive attitude and proactive approach to troubleshooting and issue resolution.
• Capable of performing effectively in a fast-paced, high-pressure environment supporting more than 600 users.
• Comfortable working within a tiered support structure and collaborating across multiple support teams.
• Strong technical aptitude with proven analytical and problem-solving abilities.

Preferred skills include:

• Experience utilizing the ServiceNow ticketing and incident management system.
• ITIL Foundation certification (V3 or V4) preferred.
• Microsoft Certified Professional (MCP) certification preferred.
• Experience providing technical support within engineering lab environments.

Travel time: 0% - 25%

Physical attributes: Feeling, Handling, Hearing, Reaching, Seeing, Talking, Works Alone, Works Around Others

Physical requirements: 80% sitting, 10% standing, 10% walking

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.