Sr. Software Engineer

For Production Operations Support, need Tier 1 Engineers to perform 24x7 monitoring, detection, first level triaging, next level engagement of Tier 2 and Tier 3, and communications for production incidents/outages across the various self assist and agent assist journeys. Primary / Mandatory skills: ¿ Overall experience: 5 8 years¿ experience performing Production Support for Mission Critical, high performance applications (Telecom and eCommerce experience preferred) ¿ Experience using Docker, Kubernetes and Microsoft Azure Cloud, Unix, Networking and troubleshooting knowledge: (Hands on experience is must) ¿ Experience in Customer Experience Analytics tool like Quantum Metric or Tealeaf. ¿ Experience with visualization tools like Kibana and Grafana. EFK stack experience preferred.: (Hands on experience is must) ¿ Experience with any 2 tools Dynatrace, Catchpoint, Nagios, Grafana. (Hands on experience is must) ¿ Debugging java log, debugging microservices log. ¿ Excellent written and verbal English communication skills to work in a Global team. ¿ Creation of Dashboards on Dynatrace, ELK and Grafana. (Hands on experience is must) Secondary / Desired skills: ¿ Production support troubleshooting experience. ¿ Experience in Relational & NoSQL databases like Oracle & Cassandra. Excellent knowledge of SQL. ¿ Experience leading the team and mentoring & training others ¿ Experience with Site Reliability Engineering preferred.