Operations Support Services Associate I

Operations Support Services Associate I

Americo is hiring a full-time Operations Support Services Associate I to join our expanding team! The hours for this position are Monday Friday, 8:00 AM 5:00 PM, on site at our downtown Kansas City, MO office location.

Overview

The Operations Support Services department is responsible for indexing incoming documents, managing policy archive requests, processing return mail, updating policyholder information, and supporting lost policy searches. This role supports multiple internal business units and plays a key role in ensuring accurate document handling, data maintenance, and administrative processing within established guidelines and service level expectations.

Key Responsibilities

• Index all incoming correspondence and route to appropriate business areas.
• Document and sort incoming checks for proper processing.
• Update policyholder and agent information across administrative systems.
• Process returned mail and support address updates as needed.

Required Qualifications

• Demonstrated independent problem-solving abilities.
• Detail-oriented with strong attention to accuracy and deadlines.
• Ability to prioritize tasks effectively with competing deadlines.
• Computer proficiency with willingness to learn new systems.
• Strong organizational skills.
• Typing speed of at least 40 words per minute.
• Ability to work effectively in a team environment.
• Bachelor's degree or equivalent combination of education and relevant experience.

Preferred Qualifications

• Prior experience in insurance, financial services, or operations support.
• Experience working with document management or workflow systems.

About Us

Americo: We're in this for life! The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it's the people who make things work, so we hope you join us!

What You'll Love About Working at Americo:

Compensation

Our competitive pay and robust bonus program, offered to all associates, will make you feel valued.

Learning and development

We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers.

Work-life balance

We value work-life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays! We also support new parents with a maternity and parental leave program, along with paid STD and LTD.

Health and well-being

We are committed to your health and are pleased to offer flexible benefits designed to support you and your family, with high quality coverage and meaningful company contributions.

Benefits include PPO and HDHP medical plan options with HSA and FSA eligibility, along with dental and vision coverage. Additionally, we provide company paid life insurance, disability coverage, a confidential EAP, a wellness program, comprehensive health resources, corporate fitness discounts, and a 401(k) plan with employer matching.

Future planning

Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education.

Giving back

We support several local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.

The fun stuff

Americo participates in the Kansas City Corporate Challenge, a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors to allow associates to step away from work and enjoy each other's company.

Bustling environment

Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance of your favorite restaurants and attractions. Plus, you'll receive complimentary paid parking near our Americo offices downtown parking is a premium, but we've got you covered.