PRACTICE MANAGER - ALLIANCE FAMILY MEDICINE

Practice Manager

The primary purpose of the Practice Manager is the responsibility for overall management of the practices and overseeing the daily operations of the offices as assigned. The practice manager must be prepared to deal with evolving integrated health care delivery systems, technological innovations, an increasingly complex regulatory environment, restructuring of work, and more emphasis on preventive care.

Areas of Oversight Summary:

• Personnel
• Office
• Financial
• Billing and Collections
• Business Systems
• Office Facilities

Qualifications:

• BA/BS in management/personnel or medical related program.
• Minimum three years experience in a supervisory capacity.
• Must have knowledge of computer and must be able to demonstrate that knowledge.
• Certification in Physician office management preferred.
• Participate in continuing education courses annually or as required.

Skills:

• Supervise all clinical and support personnel.
• Recruit, hire and fire personnel as needed.
• Conduct personnel performance and salary reviews.
• Arrange, schedule and maintain records for personnel schedules, vacations, sick leave, etc.
• Prepare payroll.
• Rectify all personnel problems as they relate to other staff as well as office efficiency and effectiveness.
• Perform annual staff competencies.
• Update training and training manuals as needed.
• Determine and change staff assignments and job descriptions as needed.
• Maintain job descriptions.
• Conduct staff meetings and attend physician and department meetings.
• Establishes and implements policies, objectives, and procedures for department.
• Reports on department results and outcomes.
• Actively seeks ways to improve staff/office performance.
• Assist with maintaining active and up to date licensing and insurance documents for all physicians.
• Risk management to include adherence to compliance programs; JCAHO, OSHA, HIPAA, CLIA, and oversee patient safety and patient satisfaction.
• Maintain policies and procedures.
• Maintain records for the annual budget.
• Review and approve all accounts payable for payment.
• Review monthly productivity reports and analyze same reports with physicians.
• Act as liaison between the physicians and Hospital/MSO as needed.
• Stay up to date on financial impact of government reform programs; Meaningful Use, PQRS, ACO#s, VBP, etc and attest successfully.
• Oversee system to ensure accurate posting of charges and payments on accounts.
• Oversee system for handling aged accounts.
• Keep updated on billing and coding changes and communicate same to billing staff.
• Perform / arrange chart audits to monitor for correct coding.
• Investigate new business systems as needed.
• Institute new processes related to systems/system changes as needed.
• Remain up to date on laws and regulations affecting the clinic business systems.
• Ensure systems meet government reform requirements.
• Ensure that office is well maintained.
• Assist in selecting and ordering needed equipment and supplies.
• Other duties as requested or assigned.

Department Responsibilities:

Promotes Aultman RESPECT values to foster a healthy work environment, while maintaining an environment of fairness and inclusivity. Abide and engage in the Aultman Leadership Promise, ACE. Act - Meet with staff monthly. Communicate - Share information. Engage - Include colleagues in change initiatives. Abide and engage in the Aultman Leadership Values. Live our Mission - Demonstrate and support our mission and values in our day-to-day leadership. Think Strategically - Understand and communicate the vision and strategy. Lead with Integrity - Earn and give trust by being direct, truthful and admitting when wrong. Expect Excellence - Focus, align and build effective teams by attracting and retaining top talent. Inspire to Make a Difference - Set personal examples of good work ethic and motivation. Achieve Success - Set goals and motivate the team toward greater commitment to those goals.

Working Conditions:

Work eight hours a day. This unit requires 24/7 coverage. Shifts are variable to volume of department. Rotation as needed. Work weekends and holidays as assigned. Every other weekend and two holidays a year, in a group rotation Hybrid/WFH schedule available Lunch periods and breaks are coordinated with other staff members to maintain adequate floor coverage Cross training in all areas in the department is required. On call coverage is assigned to cover the department schedule Staff may be assigned to different locations within the foundation Travel within a #XX# mile radius is required Hazardous Exposure Category Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.

Physical Addendum Demands:

Frequency Remarks Lifting 0-10 lbs # Lifting 10-20 lbs # Lifting 20-35 lbs # Lifting 35-50 lbs # Lifting 50-75 lbs # Lifting 75-100 lbs # Lifting over 100 lbs # Forward Reaching # Overhead Reaching # Standing # Walking # Sitting # Climbing # Stairs/Ladder # Bending/Stooping # Twisting/Turning # Kneeling/Squatting # Crawling # Pushing/Pulling 0-10 lbs # Pushing/Pulling 10-20 lbs # Pushing/Pulling 20-35 lbs # Pushing/Pulling 35-50 lbs # Pushing/Pulling 50-100 lbs # Pushing/Pulling over 100 lbs # Carrying 0-10 lbs # Carrying 10-20 lbs # Carrying 20-35 lbs # Carrying 35-50 lbs # Carrying 50-100 lbs # Carrying over 100 lbs # Grasping/repetitive sustained # Fine motor coordination # Vision: Near/Far/Color # Hearing: ordinary conversation/other # #

Aultman Health Foundation