Manager, Creator Experience

Manager, Creator Experience

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you're excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we'd love to meet you.

About The Role:

ShopMy is hiring a Manager, Creator Experience to lead the strategic management and growth of our top-earning creators. You will serve as the primary relationship owner for a portfolio of influential digital talent, acting as a trusted advisor to maximize their earnings, deepen their engagement, and advocate for their needs across ShopMy.

This role is highly creator-facing and combines high-touch partnership with scalable strategies. You'll collaborate cross-functionally with Product, Marketing, Client Strategy, and Data teams to ensure creators consistently receive best-in-class support while surfacing insights that shape ShopMy's growth.

Your Impact to The Role:

• Strategic Creator Partnerships: Manage and grow a portfolio of top-tier creators, ensuring long-term retention and success.
• Performance Insights & Growth: Analyze creator performance data and provide actionable recommendations that drive revenue.
• Cross-Functional Collaboration: Partner with internal teams to scale best practices and serve as an advocate for creators, all to deliver a seamless creator experience.
• Team Leadership: Mentor and support junior team members to strengthen the overall team's support of Creators.

You Are Energized By:

• Building trusted relationships with high-profile creators
• Turning performance data into strategies that unlock growth
• Anticipating creator needs and solving challenges quickly
• Thriving in a fast-paced, high-growth environment
• Driving measurable results while supporting team growth

What We Are Looking For:

• Bachelor's Degree
• 4–6 years of experience in customer success, account management, partnerships, or creator economy roles
• Proven track record of managing and growing high-profile accounts or creator relationships
• Strong communicator with the ability to influence and advise top-tier talent
• Analytical and strategic thinker with strong problem-solving skills
• Familiarity with creator platforms, affiliate programs, and digital marketing tools a plus
• Proficiency in Salesforce and Looker also a plus

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range

$100,000 - $115,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO
• Brand new NYC HQ office