Senior Product Designer - Part D (Pharmacy) Benefits

Become a part of our caring community As a Senior Product Designer, you will help shape the end-to-end Part D (pharmacy) benefits experience across Humana’s digital ecosystem, enabling members to understand, access, and maximize their healthcare coverage with confidence. Through exceptional design execution, user-centered thinking, and cross-functional collaboration, you will create intuitive experiences that simplify complex benefits information, support informed healthcare decisions, and improve members’ ability to navigate care. At Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do. Join a team that values innovation, empathy, and a passion for improving the health journey for millions. In this role, you will partner closely with product managers, engineers, researchers, and business stakeholders to design solutions that drive meaningful outcomes for members and the business. Your work will contribute to improving member satisfaction, healthcare engagement, operational efficiency, and overall experience quality across the Part D benefits journey. Key Responsibilities Design and deliver end-to-end mobile and digital channel experiences that are human-centered, scalable, and aligned with business goals. Design and deliver end-to-end user experiences for Humana’s Part D benefits products and services, ensuring solutions are human-centered and aligned with business objectives. Collaborate with product, engineering, marketing, analytics, and research partners to identify opportunities and develop innovative solutions that improve member engagement and and effectiveness. Leverage user research, usability testing, analytics, behavioral data, and member feedback to inform design decisions and continuously optimize experiences. Create user flows, wireframes, prototypes, and high-fidelity designs that effectively communicate and validate design concepts. Advocate for mobile-first design principles, accessibility, inclusivity, and usability best practices across all digital channels. Partner with other Product and Design teams to create seamless, connected experiences across the broader healthcare ecosystem. Present design recommendations, insights, and rationale to stakeholders, driving alignment and influencing strategic decisions. Contribute to a culture of collaboration, experimentation, learning, and continuous improvement within the design organization. Support and contribute to design systems, pattern libraries, and scalable design standards. Use your skills to make an impact. Required Qualifications Bachelor’s degree in Human-Computer Interaction, Interaction Design, User Experience, Product Design, or a related field, or equivalent professional experience. 6+ years of professional product design or UX/UI design experience, with a strong balance of UX and UI expertise and demonstrated ownership of complex, consumer-facing digital products from discovery through launch and optimization. Portfolio demonstrating strong UX, interaction, and visual/UI design craft, including end-to-end case studies that showcase problem solving, design decisions, polished interfaces, implementation, and measurable outcomes. Demonstrated experience designing mobile-first consumer experiences across native iOS, Android, and responsive web, with an understanding of platform-specific patterns and technical constraints. Strong systems-thinking skills with experience translating complex workflows, business rules, user needs, edge cases, and dependencies into intuitive, connected digital experiences. Advanced proficiency in Figma, including high-fidelity design, prototyping, reusable components, and working within or contributing to scalable design systems. Strong understanding of user-centered design, interaction design, information architecture, visual design, usability, accessibility/WCAG standards, and inclusive design practices. Experience leveraging user research, usability testing, qualitative and quantitative insights, analytics, and customer feedback to inform design decisions, measure outcomes, and continuously improve experiences. Demonstrated ability to partner closely with Product Management, Engineering, Research, and business stakeholders, balancing user needs, business objectives, and technical constraints while clearly communicating design strategy and rationale. Ability to work with a high degree of autonomy and design leadership, navigate ambiguity, establish design direction, influence stakeholders, and provide guidance and support to less-experienced designers while remaining hands-on in design execution. Preferred Qualifications Experience designing consumer digital products within healthcare, pharmacy, insurance, financial services, or another complex or highly regulated industry, including experience simplifying complex information into intuitive experiences that help consumers understand options and make informed decisions. Experience within Medicare, Medicare Part D, pharmacy benefits, PBM, digital pharmacy, medication management, or prescription fulfillment, and/or familiarity with concepts such as formularies, drug tiers, pharmacy networks, coverage stages, utilization management, and member cost-sharing. Experience designing accessible experiences for older adults, caregivers, individuals with disabilities, or populations with varying levels of digital and health literacy. Experience working within Agile product-development environments, partnering with engineering through implementation and design QA to ensure interaction, accessibility, responsiveness, and visual-design quality. Experience facilitating design critiques, discovery sessions, journey mapping, workshops, or stakeholder-alignment activities, and supporting the development of other designers. Familiarity with healthcare privacy, security, consent, and data-governance considerations, as well as experimentation methods such as concept testing, prototype validation, and A/B testing. Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. medical, dental and vision benefits 401(k) retirement savings plan time off (including paid time off, company and personal holidays, paid parental and caregiver leave) short-term and long-term disability life insurance many other opportunities Application Deadline: 11-26-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr 004 Humana Insurance Company