Financial Center Manager - Concord Village Financial Center

Role Overview This role is responsible for managing a financial center and its employees on a day‑to‑day basis, operating as a business owner, fostering a team environment, establishing an effective client‑centric and risk culture, and helping clients achieve their financial goals. The manager ensures operational excellence and cohesive effectiveness. Key Responsibilities Develop talent, including proactive sourcing of candidates. Manage client traffic by engaging and appropriately routing clients to foster client retention. Manage business results through formalized management routines and coaching. Create a world‑class client experience environment. Manage market‑level initiatives prescribed by market leaders. Drive operational excellence by engaging employees on business strategy. Manage organizational priorities and effective execution. Managerial Responsibilities Act as an Opportunity & Inclusion Champion, creating an inclusive team. Serve as Manager of Process & Data, demonstrating process knowledge and data‑driven decisions. Act as Enterprise Advocate & Communicator, delivering clear messages. Serve as Risk Manager, leading and encouraging risk identification and resolution. Act as People Manager & Coach, developing team members through coaching. Act as Financial Steward, managing expenses with an owner’s mindset. Serve as Enterprise Talent Leader, recruiting, onboarding, and developing talent. Act as Driver of Business Outcomes, delivering results through team management. Required Qualifications Minimum of one year of leadership experience demonstrating coaching, training, or motivating a work team. Enthusiastic, highly motivated self‑starter with strong work ethic and focus on results. Collaborates effectively, building and nurturing strong relationships. Passionate, committed, and driven to deliver an experience improving clients' financial lives. Confident in identifying solutions for clients and resolving problems independently. Communicates effectively and confidently, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Applies strong critical thinking and problem‑solving skills to meet clients' needs. Follows established processes, guidelines, laws, and regulations. Manages time and capacity efficiently; handles complexity, prioritizes tasks, delegates, and executes in a fast‑paced environment. Interprets performance results, finds opportunities to drive success, and holds others accountable to results. Willing to work weekends and/or extended hours, including being scheduled at any financial center location within a reasonable distance. Desired Qualifications One year of management experience including hiring, coaching, and developing direct reports. Experience in financial services and knowledge of industry products and solutions. Experience working in an environment with individual and team goals routinely met or exceeded. Bilingual skills. Skills Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Shift 1st shift (United States of America) Hours Per Week 40 hours Privacy Statement #J-18808-Ljbffr Bank of America