Clinical Services Representative 1

Clinical Services Representative

The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision.

Responsibilities

The responsibilities include:

1. Assembles charts for new admissions. Appropriately requisitions labwork, records admission in log book. Assists nurse as needed with new admit. (i.e. take specimens to lab, retrieve supplies, etc.)
2. Correctly disassembles discharge charts.
3. Prepares unit for peak times by preparing admission packets, transport packets, etc. Makes copies of paperwork needed. Insures copies are clear.
4. Assists with patient charges as needed for equipment, procedures, etc.
5. Insures admission log book remains accurate with admits, PKU entry dates, discharge dates entered. Keeps midnight census sheet accurate and up to date.
6. Assists in maintaining NICU equipment. Cleans isolettes, warmers, and cribs appropriately and promptly. Completes requisitions for broken equipment. Notifies director of needed supplies or equipment, etc.
7. Orders routine stock supplies in a cost effective manner. Stocks supplies at bedside in appropriate areas. Contributes to the overall cleanliness of the unit.
8. Notifies nurse of any lab/X-ray results prior to filing records on chart.
9. Ensures PKUs are mailed promptly to State Office. Record date each are mailed in PKU logbook.
10. Competent in performing OAE screening under the direction of the audiologist.
11. Observes security procedures for newborns. Protects department from outsiders.
12. Greets visitors courteously. Directs traffic flow, notifies nurses of parents arriving for visits. Answers telephone courteously and directs call to appropriate personnel.
13. Assists physicians and other health care professions as needed. Assists as requested during an emergency situation.

Conduct and Communication Skills

The conduct and communication skills include:

1. Observes and enforces department/hospital policy concerning no smoking, telephone usage, dress code and other rules governing conduct while at work.
2. Appropriately identifies self to others (i.e. patients, patients family, staff, physicians, etc.)
3. Accepts responsibility for action and omissions. Is responsive to identified need for change.
4. Willing to adjust personal schedule to meet hospital staffing needs when requested (including weekends and holidays).
5. Reports to department on time and prepared to begin assigned duties.
6. Provides proper notification and advance notice for absence or tardiness and takes corrective action to prevent recurrences.
7. Supports and encourages a harmonious working relationship within the department, other disciplines, and departments. Promotes an environment for an interdisciplinary team approach to achieve the mission/goals of the hospital. Motivates staff in a positive manner.
8. Self-motivated; performs job duties utilizing effective time management. Seeks additional work as time permits.
9. Seeks guidance about questionable or uncertain situations.
10. Demonstrates cost conscious attitude toward staffing, supplies, and departmental function.
11. Obtains and uses information to improve patient outcomes and individual and hospital performance. Maintains interdepartmental communication through utilization of available resources.
12. Follows established hospital guidelines with regards to appropriate access of information.
13. Utilizes hospital and/or departmental manuals appropriately (i.e. Safety Manual, MSDS Manual, Policy & Procedure Manuals, etc.)
14. Respects each patients rights and conducts business relationships with patients and the public in an ethical manner. (i.e. confidentiality, privacy, security, preferences, etc.)
15. Reflects the hospitals values and a sensitivity to the hospitals ethical and compliance principles in his/her daily activities.
16. Able to institute and follow policy and procedures as related to ethical issues.
17. Follows appropriate channels of communication to effectively express ideas, issues, concerns, suggestions, and questions.

Professional Development

The professional development includes:

1. Attends required in-services.
2. Attends and participates in a minimum of 3/4ths of departmental meetings.
3. Meets hospital wide and department specific educational requirements.
4. Participates in hospital wide and department specific Performance Improvement projects. Makes suggestions to improve department or hospital wide performance.
5. Identifies self or department improvement needs and seeks appropriate resources.
6. Maintains a safe, functional, and effective environment for patients, staff members, and other individuals in the hospital.
7. Responds to Emergency Preparedness Plan according to hospital policy. (i.e. Code Blue, Code Red, Code White, etc.)
8. Knowledgeable of location and use of emergency response equipment (i.e. fire extinguishers, fire alarms, crash carts, etc.)
9. Maintains a safe and orderly work area. Cleans equipment as needed.
10. Maintains equipment in safe and proper working condition through correct use and appropriate notification of malfunction.
11. When indicated, completes occurrence reports in a timely manner.
12. Applies appropriate ergonomic principles to reduce the potential for job related injuries.
13. Can implement all policies and procedures to identify and reduce the risks of acquiring and transmitting infections among patients, employees, and others.
14. Maintains a current Employee Health screening status as per hospital policy.

Qualifications

Education: High School Diploma or GED Special Skills: CPR for healthcare provider through AHA (within 3 months of employment)

Franciscan Missionaries of Our Lady Health System