Office Manager / HVAC Operations Coordinator

Smart HVAC LLC

Job Description
Job Description
Smart HVAC LLC is seeking a highly organized and motivated Office Manager / HVAC Operations Coordinator to join our expanding team. This role is pivotal in managing daily office operations, coordinating technician schedules, handling customer communications, and ensuring smooth dispatch operations in a fast-paced HVAC environment. The ideal candidate is dependable, professional, detail-oriented, and excels at multitasking.
Responsibilities
Answer incoming customer calls and messages promptly
Schedule service calls, estimates, and installations efficiently
Dispatch technicians to optimize daily routes and workloads
Follow up with customers regarding appointments and estimates
Manage CRM software, specifically Housecall Pro
Communicate with technicians and customers throughout the day to ensure seamless operations
Assist with invoicing, permits, and maintain office documentation
Maintain organized, up-to-date customer records
Improve office systems and workflow for enhanced productivity
Respond to online leads from Yelp, Google, and other platforms
Coordinate with suppliers and subcontractors as needed
Required Qualifications
Strong communication and customer service skills
Ability to multitask and stay organized under pressure
Reliable and professional attitude
Basic computer skills
Ability to work independently and solve problems
Preferred Qualifications
2+ years of office administration experience
High school diploma or equivalent
Experience with customer service, office administration, and dispatch coordination
Familiarity with scheduling software and Housecall Pro CRM
Strong multitasking, communication, problem-solving, and organizational skills
HVAC industry experience is a major plus
\nCompany Description
Smart HVAC LLC is a rapidly growing heating and air conditioning company based in Vancouver, WA, serving residential and commercial customers throughout Washington and Oregon. We specialize in high-quality HVAC installations, service, maintenance, heat pumps, ductless systems, and energy-efficient solutions. Our company focuses on professionalism, customer satisfaction, and long-term team growth.

Company Description

Smart HVAC LLC is a rapidly growing heating and air conditioning company based in Vancouver, WA, serving residential and commercial customers throughout Washington and Oregon. We specialize in high-quality HVAC installations, service, maintenance, heat pumps, ductless systems, and energy-efficient solutions. Our company focuses on professionalism, customer satisfaction, and long-term team growth.

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Vacancy posted 2 days ago

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