Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Company parties
• Free food & snacks
• Opportunity for advancement
• Training & development

Position Overview:
Part-Time Customer Service Representative
State Farm Insurance Agent located in Berlin, MD is seeking an outgoing, career-oriented professional to join their team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Derrick Elzey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

Responsibilities

• Highlighted focus on Tier 1 Service and Financial Service Admin Support
  • Handle unlicensed/clerical activities (not an exhaustive list)
  • Answer the telephone 
  • Answer billing questions
  • Respond to customer requests
  • Scan and attach documents to customer accounts
• Initiate contact with a prospect or customer for the purpose of recording future x-dates or setting appointments to talk with a licensed and authorized producer or be transferred to a licensed and authorized producer.

As an Agent Team Member, you will receive...

• Training
• Personal Development during weekly meetings
• Valuable experience
• Hourly pay + bonus opportunities

Requirements

• Be available Monday - Friday 9:00 AM - 2:00 PM
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Self-motivated
• Proactive in problem solving
• Dedicated to customer service
• Pride in getting work done accurately and timely

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not employed by State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Welcome to Derrick Elzey - State Farm Insurance! I'm Derrick Elzey, an Eastern Shore native and proud local State Farm Agent serving customers in Maryland, Delaware and Virginia. Our team is trained to help you with your car insurance, homeowners insurance, renters insurance, small business insurance, Life insurance and health insurance.

I serve on the Stephen Decatur Business Advisory team. I enjoy staying active in the community and contributing to our area’s growth while networking with and supporting other local small business owners. On the weekends, you can find me hanging out with my wife and our two children. I also enjoy playing the guitar, working out and exploring new places in Berlin and the surrounding area. We put our community first because as a longtime resident of the area, I understand that if you take care of your community, your community will take care of you.

We’re excited for the opportunity to help customers with their insurance and financial service needs to prepare them for life’s unexpected. We have achieved awards both company and industry wide by providing quality customer service and reliable insurance coverage – including Ambassador Club, Chairman's Club and Honor Club. Our experienced team of insurance professionals are ready to help customers find the right policy for their car insurance, homeowners insurance, renters insurance, Life insurance, and more. 

Derrick Elzey - State Farm Insurance Agent puts our #CommunityFirst