IT Support Analyst

Description The Office Technology Support (OTS) Analyst supports the Houston office and works in conjunction with other offices to support all Firm employees. The department manages the Firm's user IT, software, hardware, AV, and telephone support, providing a white glove service for the Firm's local users. This role will require a hardworking, dedicated professional looking to expand their IT knowledge and become an integral part of a technology support service. Essential Job Duties & Responsibilities Provide assistance by liaising with clients via email, telephone, ticketing system or in person as needed. Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues. Prioritize and manage IT support for all Firm employees, ensuring expedited resolution and personalized service. Develop and maintain strong relationships with VIPs, understanding their specific needs and preferences to provide tailored IT solutions. Offer proactive IT maintenance and support for all Firm employees to prevent issues before they occur and provide immediate on-site or remote assistance when needed. Coordinate with other departments to ensure that users have seamless access to all technology-related services and that their confidential information is securely handled. Diagnose and resolve technical issues relating to desktop and laptops, various operating systems, #J-18808-Ljbffr