Inside Sales Associate - Front Counter

Inside Sales Associate Front Counter

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth.

The Inside Sales Associate Front Counter is responsible for providing exceptional customer service while supporting daily sales and branch operations. This role assists customers with product selection, quotations, order entry, and order fulfillment while serving as the primary point of contact for walk-in and call-in customers. Working closely with outside sales, warehouse, and operations teams, the Inside Sales Associate helps ensure a seamless customer experience from initial inquiry through delivery or pickup. The ideal candidate is customer-focused, organized, and enjoys building relationships in a fast-paced building materials environment.

Customer Service & Sales

• Greet customers and provide professional, knowledgeable service at the sales counter
• Assist customers with product selection, pricing, and recommendations for building materials and related products
• Answer incoming phone calls and respond to customer inquiries in a timely manner
• Develop customer quotes and convert opportunities into sales
• Build and maintain positive relationships with customers through outstanding service and product knowledge

Order Management

• Enter customer orders accurately into company systems
• Process sales orders, quotations, returns, exchanges, and credits as needed
• Coordinate will-call orders, deliveries, and customer pickups
• Verify product availability and communicate lead times or delivery schedules
• Ensure all sales documentation is accurate and complete

Branch & Operational Support

• Coordinate with warehouse, yard, shipping, and delivery teams to ensure timely order fulfillment
• Support Outside Sales Representatives by assisting with customer accounts and sales activities
• Help maintain accurate customer records and sales documentation
• Participate in inventory counts and support inventory accuracy initiatives
• Assist in maintaining an organized, clean, and professional showroom and sales counter

Product Knowledge & Customer Solutions

• Develop and maintain knowledge of company products, services, and industry trends
• Recommend solutions that meet customer project needs and budget requirements
• Resolve customer concerns by coordinating with internal departments and management
• Promote company programs, services, and value-added offerings

Team Collaboration

• Work closely with branch personnel to support daily operational goals
• Participate in training and continuous improvement initiatives
• Perform additional duties as assigned

What you'll bring:

• Strong customer service and relationship-building skills
• Excellent communication and interpersonal abilities
• Strong organizational and time-management skills
• Attention to detail and commitment to accuracy
• Ability to work independently and as part of a team
• Positive attitude and strong work ethic
• Basic computer proficiency and data entry skills
• High school diploma or equivalent
• Experience in inside sales, retail sales, customer service, or building materials preferred
• Knowledge of lumber, millwork, doors, windows, hardware, or other building products is a plus
• Experience using ERP, point-of-sale, or order management systems
• Bilingual communication skills are a plus
• Primarily office and showroom environment with regular interaction in warehouse or yard areas
• Frequent interaction with customers, vendors, and internal teams
• Ability to sit, stand, and move throughout the branch during the workday
• Occasional lifting of product samples or materials (up to 2550 pounds)
• May require occasional overtime or weekend work based on business needs

What you'll earn:

• Health Care Benefits
• Paid Time Off

Benefits for union-represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.