Desktop Support Analyst
TEKsystems
Job Description
Job Description
Overview
We are seeking a skilled Tier 2 Desktop Support Technician to provide advanced technical support in a Microsoft Windows enterprise environment. This individual will serve as an escalation point for Tier 1 support, resolving complex hardware, software, O365, and endpoint management issues while delivering exceptional customer service to end users. The ideal candidate will have strong troubleshooting abilities, experience supporting enterprise technologies, and a customer-first mindset. Responsibilities
* Provide Level 2 support for desktops, laptops, mobile devices, peripherals, and enterprise applications.
* Troubleshoot and resolve Windows 10/11 operating system issues, software installations, and user profile problems.
* Support and administer Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
* Manage Active Directory tasks including
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