Shift Manager

Job Summary This position performs, leads, and supervises basic operational duties to provide quality products and service to guests. Essential Duties Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive‑thru (if applicable)) assigned to meet operational and quality standards. Ensure team is working to capacity and meeting speed of service standards. Coach and train crew members on tasks. Comply with all company policies, procedures, and operational standards. Assist with new employee orientation and training. Report customer or employee complaints/issues to MOD. Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards. Maintain regular attendance. Additional Duties Lead shift meetings. Move and stock food product weighing up to 50 pounds. Perform other job‑related duties as assigned or required. Required Skills / Abilities General restaurant or retail knowledge. Basic math and reading skills. Effective verbal and written communication skills. Ability to follow directions. Multi‑tasking skills, decision‑making, leadership, time‑management, and conflict‑resolution skills. Education / Experience High school diploma or equivalent preferred. Time / Shift Expectations Minimum of 30 hours per week; irregular hours, nights, weekends; and holidays. Physical Requirements / Working Conditions Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions. Benefits Eligible variable‑hour employees may qualify for medical, dental, and vision coverage with a company contribution toward employee‑only coverage after completing a 12‑month measurement period and averaging 30+ hours per week. All employees may enroll in legal services and identity protection plans after 60 days. We also offer paid time off you can use for any reason, plus a 401(k) plan for employees age 21+ who meet plan requirements. #J-18808-Ljbffr