Medical Receptionist - Urgent Care

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Medical Receptionist - Urgent Care

UC Front Office Full Time Hourly Aurora, CO, US

Salary Range: $19.00 To $23.00 Hourly

OnPoint Medical Group is searching for an outstanding Medical Receptionist to join our OnPoint Urgent Care team! Come join a great group of medical professionals as our network continues to grow!

OnPoint Urgent Care has six locations: Highlands Ranch, Lone Tree, Aurora, Centennial, Castle Pines, and Castle Rock.

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible.

Our "Circle of Care" has one primary goal - to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands.

SUMMARY

Responsible to greet patients, activate patient files, and move patients through a pre-determined protocol, on a walk-in basis, at an OnPoint Medical Group Urgent Care clinics.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING

The following statements are illustrative of the essential duties of the job and do not include other nonessential or peripheral duties that may be required. We retain the right to modify or change the essential and additional functions of the job at any time.

• 1. Responsible for greeting incoming patients in a friendly and professional manner and completing the check in procedures by following the established guidelines.
• 2. Responsible for all answering incoming calls in a friendly and professional manner and routing to the appropriate party.
• 3. Completes administrative duties that ensure the patient's visit is smooth, billing can be processed in a timely manner, and front office remains clutter free and organized. This includes collecting co-pays, deductibles, coinsurance and collecting on balances.
• 4. Responsible for scanning all paperwork and balancing TOS (Time of Service) collections by the end of the business day.
• 5. Attend meetings and/or trainings as requested. In person and online training will be required.
• 6. Follows all OSHA, HIPAA standards, policies and procedures.
• 7. Performs duties to achieve or exceed established service standards.
• 8. Punctual and regular attendance is an essential responsibility at OMG.
• 9. Ability to follow instructions and respond to management direction.
• 10. Ability to work in a group but complete assigned tasks individually.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education/Experience

• High School Diploma or High School Equivalency
• Strong computer skills required

Preferred Education/Experience

• Current CPR card
• 1-2 years of experience in a business office or clinical environment
• Bilingual
• EMR experience preferred

CUSTOMER SERVICE EXCELLENCE

• Provide customer service in accordance to clinic mission
• Demonstrate ability to be courteous and respectful when interacting with patients and family members
• Maintain patient confidentiality in accordance to policy and procedure and HIPAA requirements
• Enact proper chain of command for patient complaints

LANGUAGE SKILLS

• Ability to effectively present information and respond to questions from groups of managers, patients, and the general public

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions

APTITUDES AND TEMPERAMENTS REQUIRED

• Make decisions based more on fact than feeling
• Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness
• Ability to establish and maintain effective working relationships with patients, their families and staff members

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities

JOB ELEMENTS/WORKING CONDITIONS

• While performing the duties of this job, the employee is regularly required to sit; use