Site Manager - Supportive Housing

Job Description

Job Description

Site Manager – Supportive Housing (temp to hire) | San Francisco, CA

We are partnering with a well-established San Francisco nonprofit dedicated to providing supportive housing and wraparound services to formerly unhoused residents to find an experienced Site Manager for a direct hire opportunity.

About the Role The Site Manager oversees all aspects of daily operations at an assigned supportive housing property in San Francisco. This is a hands-on leadership role responsible for property operations, resident relations, staff supervision, and regulatory compliance. The Site Manager reports to the Regional Property Director and leads an on-site team including a Maintenance Supervisor, Assistant Site Manager, and Desk Clerks.

ESSENTIAL FUNCTIONS

Property Operations

• Manage the day-to-day operations of the assigned property, ensuring compliance with HomeRise policies and housing regulations.
• Oversee lease agreements, including Housing Quality Inspections (HQIs), rent calculations, subsidy tracking, and tenant certifications.
• Coordinate with the Maintenance Supervisor to address repairs, preventive maintenance, and work orders promptly.

Resident Relations

• Foster a supportive and professional relationship with residents to promote housing retention and satisfaction.
• Address resident concerns, mediate conflicts, and enforce house rules and lease terms.
• Work with resident services staff to provide resources and reduce barriers to stability.

Staff Supervision and Leadership

• Supervise the Maintenance Supervisor, Assistant Site Manager, and Desk Clerks, ensuring high performance and adherence to job expectations.
• Provide training, mentorship, and professional development opportunities for staff.
• Conduct regular team meetings to align on operational priorities and address challenges.

Administrative Responsibilities

• Prepare and submit accurate monthly, quarterly, and annual reports, including occupancy, demographic, and subsidy data.
• Manage rent collection and subsidy payment requests, ensuring compliance with funding agency requirements.
• Maintain organized records of leasing and maintenance activities.

Maintenance Oversight

• Work with the Maintenance Supervisor to implement and monitor preventive maintenance plans.
• Ensure the property is well-maintained, addressing physical deficiencies promptly.
• Monitor the maintenance team's performance and adherence to safety procedures.

Emergency Response

• Serve as the primary on-call contact for building and resident emergencies during non-scheduled hours.
• Collaborate with the Regional Property Director to refine emergency response protocols and procedures.

SUPERVISORY RESPONSIBILITY

• Direct Reports: Maintenance Supervisor, Assistant Site Manager and/or Desk Clerks
• Indirect Reports: Janitors and Front Desk Clerks

Qualifications

• Minimum 3 years of property management experience, preferably in supportive or affordable housing
• Supervisory experience managing on-site property staff
• Knowledge of SF housing regulations, fair housing laws, and compliance requirements
• Tax Credit and/or Public Housing Authority experience a plus
• Tax Credit Certification preferred (or ability to obtain within 6 months)
• Proficiency in Microsoft Office Suite
• Valid California Driver's License required

Compensation & Details

• Starting salary: $37,35/hour
• Full-time, Monday–Friday | 8am–4pm or 9am–5pm
• On-call rotation for after-hours emergencies
• Excellent benefits package including 100% employer-paid health insurance, 403(b) with employer match, generous PTO, and more