Customer Service Representative | CSR

Customer Service RepresentativeBurton Mill Solutions is a proud division of Wood Technologies International (WTI). In 2021, Burton Mill Solutions and USNR merged to form WTI. In doing so, Burton Mill Solutions and its affiliates have become the world's most comprehensive supplier of modern lumber processing equipment, technology, and essential tooling which has allowed us to provider an unprecedented range of wood processing technology and technical expertise, including saws and knives, machinery and automation, process engineering, and mill flow.Employees are the foundation of our Company's success for over 100 years. We are committed to continuous improvement and learning, exceptional quality, connecting with our customers, and good relationships with our employees.We are seeking one Customer Service Representative (CSR) to join our team of talented people to help continue our tradition of innovation and market leadership. This position works out of our facility in Menominee, MI. Come and grow with us!Pay range is $23 - $25 per hour depending on experience.How you will make a positive impactAccurately input high volume of sales ordersBuild sustainable relationships and trust both internally and externally to increase sales and revenue for the company.Manage large amounts of incoming phone callsGenerate sales leadsProvide accurate, valid and complete information using the right tools/methodsAnalyze DataAct as a liaison, provide product/services information, answer questions, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Accept and route orders to/through the proper channels while following procedures, guidelines and policiesTake initiative to engage with customersWork with our CSR Lead to implement companies' best practicesHelp identify and train product champion within his groupFollow up on quotations as neededResponsible for consumables invoicing for product delivered via BMS trucksThe value you bringAdvanced understanding of MS Office Suite, especially ExcelAccurately input data into ERP SystemExcellent oral and written communication skillsService and sales-orientedPatientActive listenerAble to work with people to troubleshoot problemsAble to accomplish daily work requirements to meet customer demandsMust be able to speak and read EnglishMust be able to do basic mathMust be able to lift 50 pounds alone or up to 100 pounds with lift assistanceMinimum 2 years Customer Service experience required2 years in manufacturing experience preferredHigh School Diploma or equivalent requiredDemonstrated lean techniquesAbility to work as part of a team with conduct that upholds company values and standardsStrong interpersonal and communication skillsPromote safety in the workplace and adhere to the safety standards of the companyBurton Mill Solutions is pleased to offer the following benefits to our full-time employees:Medical, dental, and vision insurance available to employees and their dependents on the 1st of the month following date of hireFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA) availableCompany-paid basic life and short-term disability insurance with employee-paid options for additional life insurance and long-term disability401k with employer matchingUp to 96 hours of Paid Time Off (PTO) accrued per year with no waiting period to use accrued time8 paid scheduled holidays and 1 paid floating holiday per calendar yearUp to $300 per year in Wellness Activity ReimbursementUp to $5,250 per year tuition reimbursement for continuing educationAnnual reimbursement for safety boots and safety glasses based on the nature of the jobThis job posting is not meant to be an all-inclusive list of duties, responsibilities, and activities. It is intended to provide a summary of the position's general scope and function within the company. Duties, responsibilities, and activities may change at any time with or without notice.Burton Mill Solutions and its affiliates offer competitive salaries, excellent benefits, and opportunities for growth. We take pride in and value diversity in our workforce, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need.Any offer of employment is contingent on the successful completion of a background investigation and drug screen.Burton Mill Solutions participates in E-Verify and will only employ individuals who are verified as legally authorized to work in the United States. This position is not eligible for visa sponsorship, currently or in the future.To learn more about our company, and the products and services we provide, please visit High School or better. RequiredExperience: Required 2 years: Customer ServiceRequired 2 years: Data EntryPreferred 2 years: Manufacturing environmentEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.