Field Serv TchLd 1320

Field Service Technician Lead

Position Overview:

Assists the Area Supervisor in providing technical and operational expertise and champions' best in class service, creating customer satisfaction.

Responsibilities/Job Duties:

• Supporting champion for health, safety, environmental and service policies, standards, and process improvement. Assists in providing leadership and communication of company practices
• The lead assists the supervisor in responsibility for the profitability of his/her assigned geography
• Will frequently be customer facing and empowered to represent the Company in this capacity
• Assists in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
• Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical area
• Ensures incoming and departing equipment is maintained properly
• Assists the supervisor in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
• Ensures that team performance is measured against all set metrics, develops plans for improvement where warranted
• Compiles and conveys job-specific information to Field Service Technicians
• Coordinates work with others to minimize equipment downtime and most effectively utilize resources
• Evaluates direct reports and makes recommendations for technical and soft skills training
• Implements, manages and communicates performance measures for area for responsibility
• Assists the supervisor in implementation of budget, and operational standards and processes
• Serves as a contact for customers and provides technical/operation expertise in response to customer inquiries
• Assist supervisor with management reviews of measures with team; develops and executes action plans for improvement
• Must be able to work with the team in developing improved work processes for the department
• Adhere to safety requirements by wearing appropriate protective gear
• Performs other duties as assigned

Qualifications:

• Exhibit strong customer service, interpersonal, coaching and leadership skills
• Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
• Intermediate organizational, planning and scheduling, process management and negotiation skills
• Strong analytical abilities, mechanical aptitude combined and problem solving skills
• Good writing skills with technical subject matter and oral communication skills
• High school diploma or experience equivalent
• Specific industry knowledge and job experience
• Planning & Scheduling experience preferred
• 1+ years of experience in customer relations
• 3+ years of required technical experience
• Valid driver's license with satisfactory driving record
• Ability to pass drug screens and background check