Office Manager

LORAIN We are looking for a hard‑working individual to join our team! Job description: $19 hourly + Commission Key Responsibilities Office Administration Manage daily office operations, procedures, and administrative functions. Maintain accurate customer records, contracts, and company documentation. Oversee office supplies, equipment, and vendor relationships. Develop and maintain efficient filing and record-keeping systems. Ensure compliance with company policies and administrative procedures. Customer Service Answer incoming phone calls, emails, and customer inquiries professionally. Schedule appointments, inspections, estimates, and service calls. Address customer concerns and coordinate resolutions with management. Maintain a positive customer experience from initial contact through project completion. Scheduling & Coordination Coordinate schedules for sales consultants, project managers, and installation crews. Monitor project timelines and communicate updates to customers and team members. Assist with route planning and job scheduling to maximize efficiency. Track project progress and ensure timely completion of administrative tasks. Financial & Accounting Support Process invoices, payments, and customer accounts. Assist with accounts receivable and collections activities. Prepare reports, spreadsheets, and other financial documentation. Coordinate with accounting and payroll personnel as needed. Team Support Assist with onboarding and administrative support for new employees. Support management with reporting, data entry, and operational projects. Organize company meetings, events, and office communications. Foster a positive and professional office environment. Qualifications High school diploma or equivalent required; associate's degree preferred. 3+ years of office management, administrative, or customer service experience. Experience in construction, home services, waterproofing, or a related industry preferred. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software. Ability to work independently and handle confidential information professionally. Strong problem‑solving skills and attention to detail. Preferred Skills Experience with CRM and project management systems. Knowledge of basic bookkeeping and accounting principles. Ability to manage multiple priorities in a fast‑paced environment. Customer‑focused mindset with strong interpersonal skills. Physical Requirements Ability to sit, stand, and use office equipment for extended periods. Occasionally lift up to 25 pounds. Schedule Monday-Thursday 7:00AM-5:30PM #J-18808-Ljbffr