Community Ambassador

Join the City of Richmond as a Community Ambassador and make a real difference in our city! In this dynamic role, you’ll help keep Richmond beautiful, support community events, and connect directly with residents and visitors. From assisting at City celebrations to providing helpful information and maintaining safe, welcoming spaces, you’ll be a vital part of enhancing the Richmond experience. If you’re passionate about serving the community, enjoy working outdoors, and thrive on teamwork, this is your opportunity to shine! The Community Ambassador is a part-time hourly position that supports City beautification efforts, public engagement, and event operations. Under general supervision, you will perform basic cleaning, maintenance, and event support tasks, serve as a City representative, and perform related duties as assigned. Work assignments frequently include evenings and weekends. Key Responsibilities Assist in beautification by performing basic cleaning, maintenance, and landscaping duties such as sweeping, picking up rubbish, emptying trash cans, and cleaning drain inlets and/or grates. Contact the proper City department to address abatement and blight. Perform a variety of maintenance tasks, including operating a power washer, to keep sidewalks, streets, and parkways clean. Remove graffiti as needed. Serve as an ambassador by informing the public about City services and programs and providing referrals to various resources. Report emergencies and hazards to the appropriate agencies and City departments. Monitor all indoor and outdoor areas as assigned. Conduct routine patrols on foot or using various types of vehicles, including bicycles, to help maintain a welcoming and safe environment. Support City events by opening and closing facilities, participating in setup and breakdown, positioning barricades, conducting crowd control, and related work. Open and close park restrooms. Assist in maintaining and controlling inventory of supplies and equipment. Inform patrons of the use regulations for facilities, programs, activities, and events, and report concerns to the appropriate personnel. Capture photographic or video documentation of a City-sponsored event and prepare a brief for inclusion in reports, such as the City Manager’s weekly report. Perform related duties as required. Required Education and Experience High school diploma or GED equivalent One to three years of community outreach, security, customer service, janitorial, or other relevant experience Proof of completion from a related job training program, such as RichmondBuild or RichmondWorks, may substitute for work experience Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities Required Licenses or Certifications Must be able to travel to various locations within and outside of Richmond to meet program needs. When driving on City business, maintenance of a valid California driver’s license and satisfactory driving record is required. COVID‑19 Vaccination Requirement The City’s policy is that all persons hired on or after October 18, 2021, must be fully vaccinated, including the booster, for COVID‑19. New employees will be required to provide proof of complete vaccination or have an approved medical or religious accommodation before employment may commence. If you have any questions regarding this policy, please contact Human Resources. Knowledge The City of Richmond community Basic cleaning practices and procedures Principles and practices of effective customer service Methods and techniques of effective communication Excellent customer service skills Applicable City of Richmond rules and safety regulations Skill Working independently and on a team or in a group setting Reading, interpreting, and following a variety of instructions Communicating effectively, both orally and in writing Remaining professional and courteous when dealing with disorderly patrons Maintaining basic and accurate records and other reports as needed Exercising sound judgment Recognizing unusual, hazardous, or emergencies and taking appropriate actions according to specified regulations Ability Interact with vulnerable individuals with varying challenges in a respectful and empathetic manner Model positive behaviors Follow instructions and program procedures Wear proper personal protective equipment (PPE) as required Follow safety and OSHA guidelines Work independently Establish and maintain effective working relationships with facility users, staff, general public and city employees Work varying hours, nights, weekends, holidays, and special events as scheduled Work under varied conditions, including inclement weather Non‑Discrimination Policy The City’s policy prohibits discrimination against any applicant on the basis of race, color, age, physical or mental disability, religion, creed, sex, sexual orientation, or national origin. Disaster Service Workers California Government Code Title I, Sections 3100‑3109 declare all public employees to be Disaster Service Workers subject to such disaster service activities as may be assigned to them by their superiors or by law. More information can be found here.

EEO/ADA/DRUG‑FREE WORKPLACE