Front Office Manager

Description:

Hyatt Grand Central New York is the only hotel directly connected to the iconic Grand Central Station, offering unmatched access and convenience. Located on 42nd Street in the heart of Midtown Manhattan, our hotel puts the best of New York City at your doorstep—from Broadway and 5th Avenue shopping to world-famous landmarks like the Empire State Building and a host of top dining destinations.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Assistant Directors of Operations.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations

• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

• Maintain guest room inventory

• Coach and counsel employees to reflect Hyatt Service Standards and Procedures

• Perform all tasks of a Front Office Staff as needed to facilitate service

• Ensure all operations and cash handling are done per policies and procedures

• Maintain excellent communication with the housekeeping department

• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas

• Analyze, investigate, and resolve guest complaints

• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

• Insures proper staffing levels for customer service goals

• Coach and counsel employees to reflect Hyatt service standards and procedures

Compensation: The expected salary range for this position is $79,700–$97,000 per year. Final compensation may depend on experience, qualifications, and other job-related factors.

Benefits : We take care of our people so they can take care of our guests. Enjoy a comprehensive benefits package, including:

• Free and discounted hotel stays worldwide

• Medical, dental, vision coverage (after 30 days for full-time roles)

• 401(k) with company match

• Paid time off, parental leave, and adoption assistance

• Complimentary meals during shifts

• Tuition reimbursement and career development opportunities

• Employee Stock Purchase Plan

• Exclusive discounts with top brands

Qualifications:

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

• With opening hotels, previous hotel pre-opening experience preferred

• Service oriented style with professional presentations skills

• At least 2 years progressive management experience within the Rooms Division of a hotel

• Hotel/Hospitality degree an asset

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Clear concise written and verbal communication skills in English

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-NY-New York City

Organization: Hyatt Grand Central New York

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: NEW015776

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.