Systems Support Specialist

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Position Summary:

The Osher Lifelong Learning Institute at Florida Atlantic University is seeking a Systems Support Specialist in Boca Raton, FL.

Join the Osher Lifelong Learning Institute (OLLI) at Florida Atlantic University, a vibrant community dedicated to advancing intellectual curiosity and lifelong learning. OLLI offers enriching, university-level programs designed for seasoned adults seeking meaningful engagement with cultural, societal, scientific, and political topics. Guided by distinguished faculty and expert guest lecturers, our diverse curriculum fosters connection, exploration, and personal growth. If you value education, community, and lifelong discovery, we invite you to be part of our mission.

The Systems Support Specialist is responsible for planning, managing, and executing tasks that support the Osher Lifelong Learning Institute (OLLI) at FAU. Serves as the primary owner of OLLI's information systems, with direct responsibility for the administration, maintenance, and optimization of the registration system, associated CMS-managed website, and related data processes. Maintains proficiency with existing and emerging technology solutions related to information systems, CRM, and CMS platforms.

Summary of Responsibilities:

• Plan, develop, and manage OLLI information systems and technology operations, ensuring systems effectively support registration, membership, communications, and program delivery across OLLI and university partners.

• Administer and optimize the CampusCE registration platform (CMS/CRM), including configuration, instance setup, eCommerce integration, testing, and enhancements; ensure data integrity, system performance, and a high-quality user experience.

• Manage OLLI's CMS-driven website and registration content, creating and maintaining course listings, program pages, and updates to ensure accuracy, usability, and alignment with institutional standards.

• Develop and manage communication data, distribution lists, generating and maintaining segmented mailing and email lists to support outreach and customer communications.

• Produce and analyze monthly reports/dashboards, including registrations, membership, revenue, and instructor activity, ensuring accuracy and timely delivery.

• Collaborate with CampusCE vendors and internal technical teams, supporting system updates, database management, reporting tools, and application needs.

• Provide training and technical guidance to university partners, including system configuration, customization, and development of training materials.

• Assess and respond to stakeholder needs, troubleshooting registration issues, resolving user access challenges, and supporting program requirements.

• Document processes and maintain operational quality, ensuring system reliability, data accuracy, and adherence to best practices.

• Maintain system access and connectivity, ensuring reliable availability of networks and business-critical systems.

• Perform other job-related duties as assigned.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

• State retirement options including tax-deferred annuities and Roth 403(b) plans.

• State employees Public Service Loan Forgiveness (PSLF) ( program.

• Sick Leave Pool Program.

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).

• Paid Community Engagement Volunteer Service Day (

• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). ?

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Minimum Qualifications:

Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Knowledge of business intelligence software tools and statistical software packages required.

IT Operations experience required.

Communication and Problem-Solving skills required.

Thorough understanding of database design and database management systems and Data Analysis required.

Microsoft Office Suite and Google Apps suite knowledge required.

Bachelor's degree in computer science or related field and two years of experience preferred.

Salary:

$60,000 - $70,000 annually

College or Department:

OLLI: Information & Technology

Location:

Boca Raton

Work Days and Hours:

Monday - Friday, 8:00 AM -5:00 PM

Application Deadline:

2026-07-28

Special Instructions to Applicant:

APPLICATION DOCUMENTS REQUIRED:

Resume

Cover letter

OFFICIAL SEALED TRANSCRIPTS REQUIRED:

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:

Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:

Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at View phone number on click.appcast.io or send an email at View email address on click.appcast.io. To contact Human Resources, please call View phone number on click.appcast.io. For communication assistance call 7-1-1.

Florida Atlantic University is where your future begins.

With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply.

To learn more about the vision and mission of FAU, please visit:

In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial ( . To contact Recruitment Services, send an e-mail to View email address on click.appcast.io.

Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination. If you require an accommodation to participate in any part of the recruitment process, please contact Florida Atlantic's Office of Civil Rights and Title IX at View phone number on click.appcast.io or send an email to View email address on click.appcast.io. To contact Human Resources, please call View phone number on click.appcast.io or email View email address on click.appcast.io. For communications assistance, call 7-1-1.

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Consumer Information

Visit Florida Atlantic's Consumer Information ( page for more information about financial aid, its campus, facilities, student athletes, campus security, fire safety, as well as preventing drug and alcohol abuse. Paper copies are available upon request by contacting the Office of Student Financial Aid.

Florida Statute 1010.35 - Screening Foreign Researchers

Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant's 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).

Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.

Individuals with disabilities requiring accommodation, please call View phone number on click.appcast.io. For communication assistance, call 7-1-1.