State Licensed Product Support Specialist
Virtual Vocations Inc
Providing expert technical support, the full-time State Licensed Product Support Specialist will assist customers with medical devices through phone and remote tools, participate in weekend support coverage, and handle after-hours escalations. Key responsibilities: Guide customers through product operation, configuration, and best practices Troubleshoot hardware, software, and networking issues efficiently Deliver timely solutions and proactively follow up to ensure customer satisfaction Required qualifications: Associate degree in a related field or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology Preferred Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) are a plus At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support preferred Virtual Vocations Inc
Vacancy posted 2 days ago
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