IT Intern

The IT Intern will support the Information Technology team with day-to-day technical support, system maintenance, user access, equipment setup, documentation, and technology projects. This internship provides hands-on experience with enterprise technology, IT service delivery, cybersecurity practices, and business applications while contributing to a reliable and effective technology environment.

DUTIES AND RESPONSIBILITIES:

Technical Support Provide first-level support for common hardware, software, and system-related issues. Assist employees with password resets, account access, and basic troubleshooting requests. Support the setup, configuration, and maintenance of laptops, desktops, printers, and mobile devices. Document support requests and resolutions in the IT service management system. Escalate complex or unresolved issues to the appropriate IT team member. Systems & Infrastructure Support Assist with user account administration, access provisioning, and permission reviews. Support workstation imaging, software deployment, equipment inventories, and technology refresh activities. Assist with system updates, hardware upgrades, and routine technology maintenance. Help maintain accurate IT asset records, procedures, and technical documentation. Participate in projects involving network, server, cloud, or collaboration technologies. Cybersecurity & Compliance Support cybersecurity awareness initiatives and promote safe technology practices. Assist with access-control reviews, security documentation, and compliance-related activities. Help monitor and document security alerts or potential vulnerabilities under team guidance. Support data protection, privacy, and information security projects. Business Applications & Project Support Assist with testing and implementation of new technology solutions and system enhancements. Support business applications, including Microsoft 365 and other enterprise platforms. Gather and analyze information for IT reports, projects, and process-improvement initiatives. Create and update user guides, job aids, process documentation, and training materials.

TYPICAL KNOWLEDGE AND SKILLS:

Ability to work independently and collaboratively in a hybrid work environment. Strong interpersonal, verbal, written, and customer-service communication skills. Working knowledge of Microsoft Windows and Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams. Basic understanding of computer hardware, software, networking, and troubleshooting concepts. Ability to explain technical information clearly to users with varying levels of technical knowledge. Demonstrated flexibility and the ability to adapt positively to changing priorities and technologies. Strong analytical, problem-solving, organizational, and attention-to-detail skills. Ability to manage multiple tasks, prioritize workload, protect confidential information, and complete assignments with accuracy and follow-through.

POSITION QUALIFICATIONS:

Legal Age: 18 Years Rising senior enrolled in an accredited college or university program with a minimum 2.5 GPA. Pursuing a degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, Data Analytics, or a related field. Relevant coursework, technical projects, help desk experience, or prior internship experience is a plus.

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