Customer Service Associate

Collections Customer Service Representative

Now hiring Collections Customer Service Representative Location: Geneseo, NY Pay Rate: $21.48 $22.68 per hour Shift: 8:00 AM to 5:00 PM Customer Happiness Specialist (Yes, It's a Real Job!) Got people skills? Join us as a Collections Customer Service Representative and deliver the kind of customer service that makes every call count Benefits: Good weekly pay because you make customers happy Health benefits medical, dental, vision 401(k) option future you will thank you Requirements High school diploma or GED required Strong customer service, communication, and negotiation skills Ability to handle inbound and outbound calls professionally Comfortable multitasking across multiple computer systems Strong typing, data entry, and organizational skills Basic knowledge of standard office software and procedures Ability to problem-solve and resolve customer concerns effectively Goal-oriented with a willingness to learn and meet performance targets Reliable attendance and ability to work onsite in Geneseo, NY Job Duties Handle inbound and outbound customer calls regarding account inquiries and payment arrangements Answer customer questions and provide timely, professional support Discuss payment options and negotiate repayment solutions Respond to customer emails with accurate and helpful information Troubleshoot account issues and resolve customer concerns efficiently Document all customer interactions accurately in the system Follow call scripts, company policies, and compliance requirements Maintain a positive, professional experience during every customer interaction Meet productivity, quality, and performance goals