IT Support Technician

IT Support TechnicianTestronic is a global leader in Quality Assurance and technology services for the games and entertainment industries. We work with some of the world's leading game developers and publishers, providing Functional QA, Compliance QA, Localization QA, Compatibility QA, and other specialized services.With diverse teams across Europe, Asia, and North America, we foster an inclusive, collaborative culture built on four core values: We Care Deeply, Passion for Quality, Trust in Unity, and Pride in Ownership. Whether you're starting your career or looking for your next challenge, Testronic offers opportunities to learn, grow, and make a meaningful impact.We are seeking an exceptional IT Support Technician for our New Orleans QA Testing Facility. This is an exciting new role, in our recently opened testing facility.Key ResponsibilitiesResponsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT support to the QA testing teamsProvisioning of testing equipment to QA projects in a timely mannerDay to administration of local servers, systems and network devicesImplementation of global policies defined by the IT Director and Head of InfoSecIT Procurement for this facilityNegotiation and maintenance of vendor and consultant contracts and service agreementsMaintain complete, detailed documentation of all services and systemsManaging and auditing of all IT assets in the facilityVulnerability scanning and patching of endpointsAddressing security events raised by the SIEM solutionShift patterns may be flexible