Entry-Level Tolling Customer Service (Bilingual)

Location: Tampa, FL Position: Bilingual Customer Service Representative (On-site) Job Overview We are looking for bilingual (English & Spanish) Customer Service Representatives to assist customers with toll‑related inquiries and transactions at the Tampa Hillsborough Expressway Authority. The role involves in‑person and phone support in a fast‑paced, customer‑focused environment. Responsibilities Serve as the welcoming and professional face of toll operations at our Tampa facility. Assist walk‑in and phone customers with toll account resolutions, payments, and inquiries. Process transactions using toll operations back‑office systems. Handle customer complaints and elevate complex issues as needed. Maintain accurate records of customer interactions and transactions. Collaborate with team members to enhance the overall customer experience. Complete end‑of‑day deposits and balancing reports. Adhere to scheduled shifts and attendance requirements. Qualifications Must be 18 years or older. High school diploma or equivalent. Fluent in English and Spanish (spoken and written). Experience with computer‑based data entry. Strong organizational, written, and verbal communication skills. Ability to work shifts aligned with toll operations hours, including weekends and holidays. Experience with non‑cash payment processing systems. Ability to troubleshoot and follow up on customer issues. Skilled in conflict resolution, problem‑solving, and negotiation. Customer‑oriented: empathetic, patient, and responsive. Capable of multitasking and self‑management. Strong team player with excellent interpersonal skills. Preferred Qualifications Experience in customer service, inside sales, problem‑solving, or back‑office support. Familiarity with tolling systems or public infrastructure services. Compensation & Benefits Paid Time Off: Earn PTO and paid holidays. Incentives & Rewards: Participation in daily, weekly, and monthly contests with cash bonuses and prizes. Health Benefits: Medical, dental, and vision coverage for full‑time employees after 60 days, MEC plans after 30 days. Retirement Savings: Available retirement savings programs. Disability Insurance: Short‑term coverage. Life Insurance: Options available. Supplemental Insurance: Accident and critical illness coverage. Career Growth: Internal promotion opportunities. Paid Training: Learn new skills while earning a paycheck. Work Environment: Team‑oriented culture with casual dress code. Employment Conditions Must be authorized to work in the United States. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Must be willing to submit to drug screening. Physical Requirements This job is largely sedentary and requires sitting or standing for long periods while using a computer and telephone headset. The employee will be required to operate a computer and other office equipment, and may occasionally move around the office to complete tasks. The employee may be required to reach in any direction and lift or move objects up to 40 pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI policy is to provide reasonable accommodations when requested by a qualified applicant or employee unless undue hardship. Please contact Human Resources for assistance. Diversity & Equality MCI embraces diversity and prohibits discrimination in all aspects of employment. MCI is an equal opportunity employer and will consider qualified applicants with criminal histories in accordance with local and federal requirements. #J-18808-Ljbffr MCI