Customer Support Assistant

Infotree Global Solutions

Madison, WI

Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.
Researches customer inquiries and responds to appropriate parties in a timely manner.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.

Basic Qualifications:

High school diploma or G.E.D. Two or more years of customer service or other telephone experience
Experience working with organizational functions and personnel Experience working with fax machines, computer software, and telephone technology Experience working with and skilled in the use of help desk software Other Qualifications Business and analytical problem solving skills

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Vacancy posted 1 day ago

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