Transporter

Department: 11624 AMC Mount Pleasant - Concierge Service Status: Part time Benefits Eligible: Yes Hours Per Week: 20 Schedule Details/Additional Information: Position Title: Patient Transporter (Part-Time Evening Shift) Location: Aurora Medical Center – Mount Pleasant, WI Schedule: Monday–Friday, 5:00 PM – 9:00 PM (20 hours per week) Position Summary The Patient Transporter is responsible for the safe, efficient, and courteous transportation of patients throughout Aurora Medical Center – Mount Pleasant. Working closely with nursing staff, imaging, surgery, and other clinical departments, the transporter ensures patients are moved to and from diagnostic tests, procedures, treatment areas, and inpatient units while maintaining excellent customer service and patient safety standards. Essential Responsibilities Transport patients via wheelchair, stretcher, bed, or ambulation assistance throughout the hospital. Verify patient identity using established safety protocols before transport. Assist patients with transfers while utilizing proper body mechanics and safe patient handling equipment. Maintain patient comfort, dignity, and confidentiality during transport. Communicate effectively with nurses, physicians, technologists, and other healthcare team members regarding patient movement and status. Respond promptly to transport requests and prioritize assignments appropriately. Transport laboratory specimens, medical equipment, and supplies as assigned. Clean and sanitize transport equipment according to infection prevention standards. Report safety concerns, equipment issues, or patient changes in condition to the appropriate staff member. Support departmental goals related to patient satisfaction, quality, and operational efficiency. Adhere to Aurora Health Care policies, safety procedures, and regulatory requirements. Qualifications Required High school diploma or equivalent, or currently working toward completion. Excellent customer service and communication skills. Ability to work independently and as part of a team. Ability to safely lift, push, pull, and maneuver patients and equipment. Basic computer skills. Current CPR certification or ability to obtain within required timeframe. Preferred Previous experience in a healthcare, transportation, hospitality, or customer service environment. Knowledge of medical terminology and hospital operations. Physical Requirements Frequent standing, walking, bending, reaching, and lifting. Ability to push or pull wheelchairs, stretchers, and hospital beds. Ability to lift and move up to 50 pounds with assistance and according to safe patient handling guidelines. Ability to work in a fast-paced healthcare environment. Core Competencies Patient-focused service Dependability and punctuality Teamwork and collaboration Attention to detail Safety awareness Professional communication Working Conditions Hospital environment with frequent interaction with patients, visitors, and clinical staff. Exposure to varying patient conditions and healthcare settings. Evening shift schedule: Monday through Friday, 5:00 PM to 9:00 PM. May require occasional schedule flexibility based on patient transport volumes and operational needs. Aurora Medical Center – Mount Pleasant is committed to providing safe, compassionate, and high-quality care. The Patient Transporter plays a vital role in supporting positive patient experiences and efficient hospital operations. Pay Range: $18.85 - $28.30 Major Responsibilities: Assists patient in preparation for exam, provides basic instruction to patients regarding routine procedures, transports patients between exam rooms/departments and escorts patients, families, and visitors if department needs require. Uses radiology computer systems to generate requisitions, check schedules, and obtain pertinent patient information as needed. Organizes and prepares exam rooms and work areas, including cleaning, stocking, ordering supplies, and maintaining equipment, based on department need. Greets patients and visitors and responds to routine requests for information, reports or film loans. Promptly answers telephone, screens calls, schedules patient appointments, and takes messages, if department needs require. Acts as a liaison between ordering physician, radiologist, and technologist. Provides radiology reports and/or radiographic images to staff, physicians, patients and/or family upon request. Files, retrieves, and releases health information records and films. Compiles film jackets/discs and completes required forms/documentation. Documents requested information and promptly communicates observations, concerns, and needs of the patient with physicians and other members of the health care team. Completes routine maintenance and quality monitoring of imaging equipment using appropriate technique when cleaning, sterilizing and caring for instruments and other equipment, based on department need. Assists with the screening and documentation of MRI implants based on department need. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards Licensure, Registration, and/or Certification Required: Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) required upon hire unless department leader has determined it is not required. Education Required: Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED), or High School Graduate. Experience Required: No experience required Knowledge, Skills & Abilities Required: Competent in IV insertion and venipuncture, based on department need. Excellent communication skills including the ability to effectively communicate with a variety of patients, staff and physicians. Excellent customer service and organizational skills. Intermediate computer skills including experience in using computer applications/systems and electronic mail. Must be able to follow directions and work well both independently and with technologists, physicians, and patients. Physical Requirements and Working Conditions: Must sit, stand, walk, lift, squat, bend, twist and reach above the shoulders throughout the workday. Must be able to: lift up to 50 lbs. from floor to waist. lift up to 20 lbs. over the head. carry up to 40 lbs. a reasonable distance if department needs require. Must be able to: push/pull with 30 lbs. of force. perform a sliding transfer of 150 lbs. with a second person present if department needs require. Must have functional speech, vision, hearing, and touch with the ability to use fine hand manipulation skills for procedures or other functions. May be exposed to the following hazards on a frequent basis: mechanical, radiation, and electrical as well as blood and body fluids; therefore, protective clothing must be worn as necessary. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care