Senior Software Engineer - Service Now

Overview: Responsible at the advanced level for writing code and the team's technical requirements gathering. Independently completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC).Design, develop, and maintain ServiceNow solutions, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration.Implement multi-step workflows with routing, approvals, SLAs, and task dependencies in alignment with established platform patterns.Contribute to the development of modular, reusable, catalog-driven solutions to support scalability and consistency across the platform.Own delivery of features and enhancements within the ServiceNow platform, ensuring quality, completeness, and adherence to requirements.Provide mentorship and guidance to junior developers, including support on ServiceNow development, debugging, and workflow implementation.Participate in code reviews, design discussions, and knowledge sharing sessions to promote best practices and continuous improvement.Apply established ServiceNow development standards, including scripting best practices (server/client), naming conventions, and configuration management.Configure and maintain approval rules, assignment group routing, and task lifecycle processes aligned to defined workflows.Collaborate with Product Owners, Architects, and Business Analysts to translate business requirements into effective technical solutions.Support the refinement of workflows to ensure clear task ownership, proper routing, and accurate execution of downstream activities.Contribute to workflow and process improvements, identifying opportunities to streamline manual steps and improve user experience.Assist in the design and implementation of integrations with external systems (e.g., Jira, internal APIs) as part of broader solutions.Validate functionality through testing and troubleshooting, ensuring workflows execute as intended across environments.Ensure solutions align with SDLC practices, deployment processes, and environment promotion standards.Monitor and support workflow execution and operational performance, addressing issues and improving reliability over time.Document solutions, configurations, and patterns to support team knowledge and maintainability.Communicate progress, challenges, and technical decisions effectively to team members and stakeholders.Promote a culture of continuous learning, collaboration, and engineering quality.SKILLS AND EDUCATION REQUIREDAssociate’s degree and a minimum of 5 years’ systems analysis and/or application development work experience or Bachelor’s degree and a minimum of 3 years’ systems analysis and/or application development work experience. In lieu of degree, a combined minimum of 7 years’ education and/or relevant work experience, including a minimum of 3 years’ systems analysis and/or application development work experienceAdvanced proficiency in at least one programming language and hands-on experience with ServiceNow development, including server-side and client-side scriptingHands-on experience developing solutions in the ServiceNow platform, including Service Catalog items, record producers, and Flow Designer workflowsExperience implementing workflow-based solutions, including approvals, task routing, SLAs, and lifecycle managementWorking knowledge of ServiceNow data model, tables, forms, and relationshipsExperience with source control, versioning, and CI/CD or promotion processes aligned to SDLC practicesAbility to independently analyze and translate technical and business requirements into scalable and maintainable solutionsStrong troubleshooting and debugging skills within ServiceNow or similar platformsPREFERRED SKILLSAdvanced analytical and problem-solving skills specific to application development and workflow automationExperience working in a collaborative Agile or team-based development environmentAbility to work autonomously while managing multiple priorities and complex deliverablesStrong organizational, time management, and communication skills (verbal and written)Experience designing or contributing to scalable workflow-based solutions and process automationExperience integrating ServiceNow with external systems (e.g., APIs, Jira, cloud platforms)Familiarity with ServiceNow platform capabilities beyond core development (e.g., reporting, performance analytics, platform governance)Exposure to best practices for workflow design, catalog-driven development, and reusable component patternsServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist – Service CatalogWe support our team members with generous benefits. Competitive compensation Health, welfare, and retirement benefits 401(k) match at 5% Work-life balance and flexible work arrangements Banking Officers start with 25 days PTO plus 12 paid holidays 40 hours paid volunteer hours per year Much more. For details, see: M&T Benefits OverviewM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of AmericaSummaryLocation: Buffalo, NYType: Full time