Office Coordinator / Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Office Coordinator / Customer Service Representative Join Our Friendly & Positive Team!

Are you someone with a positive attitude who enjoys helping people and working as part of a team? Do you thrive in a fast-paced office where every day is different? If you enjoy talking with customers, solving problems, and keeping things organized, we'd love to meet you.

What We're Looking For

We're looking for a dependable, customer-focused individual who enjoys creating a positive experience for customers while supporting the daily operations of our office. Whether assisting homeowners, coordinating installations, scheduling service appointments, or supporting our sales team, you'll play an important role in delivering an outstanding customer experience.

We Offer

• Comprehensive paid training 
• Paid time off and company holidays 
• Stable, full-time employment 
• Opportunities for growth and advancement 
• Positive team environment 
• Competitive pay based on experience 

Job Summary

Window World's Office Coordinators work with current and prospective customers while supporting multiple areas of our operation. Depending on business needs, responsibilities may include customer service, installation scheduling, service coordination, lead management, appointment scheduling, and general office support.

Successful candidates are organized, detail-oriented, professional, and committed to providing exceptional customer service.

Responsibilities

• Answer inbound and outbound customer calls with professionalism and enthusiasm. 
• Provide outstanding customer service while resolving customer questions and concerns. 
• Schedule and coordinate customer appointments, installations, and service visits. 
• Communicate with customers regarding scheduling, project updates, and follow-up. 
• Work closely with sales representatives, installers, technicians, and office staff to ensure projects move smoothly. 
• Maintain accurate customer records within our CRM system. 
• Process paperwork, work orders, and other administrative tasks accurately. 
• Assist with scheduling and coordinating installation crews when assigned. 
• Prepare work orders and documentation for service technicians and installers. 
• Monitor customer projects and proactively communicate updates. 
• Help identify and resolve issues before they become customer concerns. 
• Perform other office and administrative duties as assigned. 

Qualifications

• Excellent customer service and communication skills 
• Strong organizational and multitasking abilities 
• Detail-oriented with excellent follow-through 
• Comfortable learning new computer systems and CRM software 
• Positive attitude and ability to work well with a team 
• Professional phone etiquette 
• Ability to prioritize tasks in a fast-paced environment 

Company Overview

Window World is America's largest exterior remodeling company, providing high-quality replacement windows, doors, and siding backed by industry-leading warranties. Our mission is to provide exceptional products, outstanding craftsmanship, and a best-in-class customer experience at an affordable price.