Office Associate - Full Time

Job Description Foot and Ankle Associates Cupertino is part of Balance Health , the nation’s premier comprehensive lower-extremity focused physician practice located in the Los Gatos / Cupertino, CA area. Our team has an immediate need to hire two hard‑working, experienced office associates who will help ensure the efficient and effective operation of the practice, including general office administration and daily operations mainly by answering and directing incoming phone calls, coordinating patient scheduling, checking patients in and out, and collecting co‑pays/payment balances. Attendance and policy adherence are paramount for the dependability of the business, and these roles are full‑time front/back office ‘float’ positions working in two different office locations. Responsibilities Quickly and efficiently answer incoming main and additional phone lines and properly direct them. Retrieve voice mail messages, taking precise, detailed messages for live and voice mail calls and making callbacks. Manage patients and daily flow with the ability to prioritize tasks. Prioritize in‑office patients over phone calls; follow up quickly with voice mails. Schedule appointments for new and returning patients both over the phone and in person, and understand how to reschedule or cancel appointments using correct appointment type descriptions. Greet patients upon arrival in a kind, friendly manner. Use excellent people, phone etiquette, and general communication skills to ensure patients, coworkers, and vendors receive all necessary information for day‑to‑day business needs. Add new patients to the Athena system and update established patient information, including demos/insurance, etc., daily. Have full knowledge of which insurance plans the company accepts and understand how/when fee sheets are used. Check patients in and out, including cash‑pay protocol and how to collect payments/co‑pays/outstanding balances/pre‑payment plans. Verify insurance coverage and disability forms using an electronic medical record (EMR) system. Create a patient case and know when to use one versus utilizing Athena messages or written email messages. Accept deliveries and properly manage/distribute them. Ensure proper room intake procedures, efficiently taking vitals on all patients over the age of 18, recording weight, height, blood pressure, allergies, medications, recent A1C for diabetic patients, sending HPI alerts to doctors when patients are ready, and ensuring room readiness/turnover includes proper cleaning/pre‑p preparation for the next scheduled patient. Learn, understand, and document orthotic processes per established protocol. Qualifications Required Qualifications 1‑2 years of experience in a professional front and/or back‑office environment or similar role. High school diploma or equivalent. Effective time management and organizational skills, including prioritizing daily tasks. Excellent verbal, written, and listening communication skills to interact with patients, physicians, coworkers, and vendors professionally and courteously. Ability to handle challenging situations with extreme patience and professionalism. Commitment to reliable, on‑time attendance to meet business needs. Experience working in a team environment and understanding the commitment to be collaborative. Ensure accurate, timely completion of assigned tasks. Respectfully accept coaching and guidance to foster continual improvement, career growth, and development. Reliable personal transportation to travel to different practice locations as scheduled or needed, up to a 60‑mile radius with mileage reimbursement and travel time paid. Understand that additional tasks may be assigned to meet business needs. Proficient in Microsoft Office (Word, Excel, Outlook). Legal eligibility to work in the United States without sponsorship now or in the future. Pass an in‑depth background investigation, including a clean DMV report and pre‑employment drug screen. Desired Qualifications Experience using Athena. Familiarity with healthcare terminology. Experience working in a medical practice environment. Compensation & Benefits Full‑time position, Monday‑Friday, competitive pay range of $20.00 to $24.00 per hour depending on actual, relevant work experience. Eligible to participate in the company benefit program on the first of the month following 30 days of employment if a 30‑hour work week is consistently maintained. Eligible to participate in the 401(k) program with company match on the first of the month following 2 months of employment. Equal Opportunity Statement Balance Health provides equal employment opportunities to all qualified applicants and employees without regard to any legally protected class, including, but not limited to age, gender, gender identity, genetic information, marital status, medical condition, mental/physical disability, national origin, pregnancy, race/color, religion, sexual orientation, or military/veteran status. If an offer of employment is extended and the candidate is hired, proof of authorization to work in the U.S. and/or U.S. citizenship must be provided. Additional Information Visit our website at Only qualified candidates will be considered and/or contacted. **NO PHONE CALLS OR RECRUITERS/STAffING AGENCIES PLEASE**. #J-18808-Ljbffr Weil Foot & Ankle Institute