Retail Service Specialist

Compensation Pay Range $15.00 - $20.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply. Essential Job Functions Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom, ensuring team member execution on customer service programs such as related sales, Hi5, Rock the Call, Never Say No, and Rock the Lot. Ensure the telephone is answered according to company policy. Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely, and contact customers upon shipment arrivals as needed. Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently, issue refunds accurately using the correct payment methods, and stage returned merchandise in the returns area correctly. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members adhere to the posted work schedule, obtain approval for changes/deviations from management, and clock in/out according to company policy. Perform all store opening/closing duties, including day‑end procedures, verifying and securing money/deposits, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking and securing delivery vehicles parked in the designated secure area. Perform any other duties as assigned. Skills / Education / Knowledge / Experience / Abilities Required Strong communication skills Ability to obtain RSS Certification Desired Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish is highly desired) Total Compensation Package Competitive wages & paid time off Stock purchase plan & 401(k) with employer contributions starting day one Medical, dental, & vision insurance with optional flexible spending account (FSA) Team member health and wellbeing programs Tuition educational assistance programs Opportunities for career growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or any other protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation and position details. #J-18808-Ljbffr O'Reilly Auto Parts