Service Advisor / Keyholder | $100K Base | M-F

Job Description

Job Description

Bavarian Motor Repairs
Location: Capitol Heights, MD
Schedule: Monday-Friday, 8:00 AM-5:30 PM | No Weekends
Pay Rate: $100,000 base salary
Pay Type: Salary + Developing Incentive Structure
Pay Schedule: Weekly
Earning Potential: $140,000+ planned earning potential
Sign-On Bonus: $2,000

How to Apply (Important)

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About Bavarian Motor Repairs

Bavarian Motor Repairs is seeking an Automotive Service Advisor / Keyholder in Capitol Heights, MD, offering a $100,000 base salary, $2,000 sign-on bonus, and planned earning potential of $140,000+ as the compensation structure develops. This Monday-Friday leadership opportunity combines automotive service sales, customer experience, shop coordination, and keyholder responsibilities. The shop operates around clearly defined processes, structured onboarding, professional development, and its mission to Improve, Uplift, and Serve.

Key Responsibilities

• Open and close the facility and help ensure daily shop operations run smoothly
• Serve as the first point of contact for customers, manage vehicle check-in, and convert inbound calls into appointments
• Present repair recommendations and digital vehicle inspection findings while helping customers make informed service decisions
• Communicate repair status and updates with customers by phone and text
• Help dispatch vehicles and coordinate workflow with technicians and leadership
• Manage multiple priorities while keeping the customer experience and shop workflow organized
• Handle customer concerns, make decisions, and take accountability for day-to-day outcomes
• Support the daily leadership and operation of the shop as a trusted keyholder

Qualifications

• Significant professional sales and customer service experience
• Approximately 8+ years of relevant experience preferred
• Proven experience selling higher-dollar products or services
• Excellent verbal and written communication skills
• Strong organizational skills and ability to manage multiple priorities
• Strong computer and typing skills, with approximately 50 WPM preferred
• Ability to learn and consistently follow established systems and processes

Automotive Service Advisor experience is preferred but not required. Candidates with relevant experience in hospitality, luxury service, management, or other customer-focused industries may also be considered based on their sales, communication, customer service, and leadership experience.

Compensation & Benefits

• $100,000 base salary
• $140,000+ planned earning potential as the compensation structure develops
• $2,000 sign-on bonus
• Weekly pay
• Medical, dental, and vision benefits
• Retirement plan
• Paid training and professional development
• Access to three company beach houses

Why Work Here

Bavarian Motor Repairs offers a high-responsibility role for someone who wants to become an important part of the daily operation rather than simply manage repair orders. You'll work closely with ownership, take ownership of the customer experience, and help coordinate the people and processes that keep the shop moving.

The company emphasizes structured onboarding, clearly defined processes, communication, accountability, and continuous improvement. For someone interested in combining sales and customer service with greater operational responsibility, this position provides an opportunity to grow into a trusted leadership role as the business develops.

If you're ready to combine customer service, sales, and operational leadership in a Monday-Friday automotive environment, apply today to explore the opportunity with Bavarian Motor Repairs.

Additional Requirements

Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.