Customer Program Manager

Customer Program Manager

The Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and insuring operational excellence. This position oversees and manages multiple customer-related projects including defining objectives, implementing strategies, tracking progress, and collaborating with cross-functional team members to achieve success.

Essential Responsibilities

• Manages projects and teams in a matrixed environment with minimal oversight to support the customer.
• Develops creative strategies to bridge customers' needs to ITT business practices.
• Builds influential relationships with internal stakeholders and customers through performance and execution.
• Partners with sales team to support account strategy and drive sales growth.
• Engages with customers to capture requirements, gains consensus amongst internal team and leads customer engagements.
• Program management of simple to complex programs: identifying project goals, scope, resources, deliverables, tasks, and timeline.
• Monitors performance and progress, identifies potential risks and drives corrective action as required.
• Communicates program status to key stakeholders, both internally and customer contacts.
• Facilitates cross functional collaboration amongst our team to ensure alignment and execution.
• Defines and monitors key performance indicators to measure program success.
• Identifies potential risks to stated deliverables, drives mitigation strategies proactively.

Position Requirements

• Technical degree with 5+ years aerospace or defense technical customer management experience
• Demonstrated ability to lead programs or projects in an unstructured environment.
• Excellent interpersonal skills and the ability to work with diverse and global employees at all levels of the organization, including the ability to motivate, energize, and enhance performance of teammates.
• Creative problem solver with the ability to develop win-win solutions with our customers and internal stakeholders.
• Ability to gather data, analyze program performance, manage risks and drive improvements
• Polished presentation and communication skills
• Significant initiative and ability to develop, implement, and achieve ambitious stretch goals.
• Strong SAP competence
• Demonstrated customer engagement and program management experience.
• Ability to travel as required to support customers, 10% estimated.

Location: preferred location is Irvine, CA surrounding area